Helpdesk Executive

Position: Helpdesk Executive

Preferred: Male

Exp: 1+years

Location: Chennai ( Annasalai )

mounika.b@in.knightfrank.com

• Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.
• Attending calls regarding park operations and assigning to park operations team as per contact matrix to address .
• To take message accurately and convey the same to the concerned person promptly.
• Working on digital platform as available and ensure all calls are updated in the system
• Educating end user for using digital application for call or complaint register
• Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,
• Downloading report on daily basis from the digital helpdesk platform as available and formatting in a presentable format . Sharing report to Technical head of the property
• Data analysis and compiling data to submit the report on month on month
• Coordination with IT department for any system related complaints resolution
• Time to time reporting to Technical head of the property
• Receive Customer feedback and and report on daily basis. Discuss with technical head on t ways to improve services.
• To attend calls from clients/visitors/guests/residents and forward to concerned person/departments.
• To maintain and update contact details including emergency/ important stakeholders for quick response.
• To extend support for admin related activities.
• To ensure adherence to company and client policies and SOPs.
• To co-ordinate with the other departments which would lead to service of the highest quality.