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4 Advanced Veterinary Care Foundation Jobs

Front Desk, Reception - Hospital - Rotational Shifts

3-8 years

₹ 2.5 - 4L/yr

Mumbai

6 vacancies

Front Desk, Reception - Hospital - Rotational Shifts

Advanced Veterinary Care Foundation

posted 21d ago

Job Description

Designation: Front Desk Associate

Organization: Small Animal Hospital

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full-Time

Reporting to: Floor Manager

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Job description

As a Front Desk Associate in a facility with 24*7 operations, this role will play a crucial role in providing seamless service delivery to all customers and pets alongwith facilitating customer appointments and record management. He/she will work in a fast-paced environment, handling customer queries, front desk administration and billing activities.

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Duties & Responsibilities

  • Manage the entire Customer care experience.
  • Greet customers with an empathetic and cordial demeanour.
  • Record customer and pet data efficiently, alongwith updating medical records.
  • Assist in new Pet registration process.
  • Attending phone calls & email queries related to hospital services courteously and promptly.
  • Direct calls and visitors to the appropriate staff members within the hospital.
  • Schedule patient appointments accurately, ensuring proper documentation and communication with relevant departments.
  • Provide all assistance required by customers with the admissions and check-out process.
  • Address pet concerns and complaints professionally and escalate issues to the appropriate personnel when necessary.
  • Maintain a calm and empathetic attitude when dealing with difficult situations.
  • Efficient process adherence to billing activities
  • Daily collection tally and handover to finance.
  • To effectively utilize Hospital Information System, EPABX system and other software provided.
  • Monitor the front desk area and ensure a secure and safe environment for customers, pets, visitors, and staff.
  • Follow security protocols and procedures in case of emergencies.
  • Collaborate with other members of the veterinary team, including veterinarians, nurses and support staff, to deliver comprehensive patient care.

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Qualifications & Skills

  • Minimum Qualifications :- Graduation
  • Experience :- Min 3 years experience; preferably with 1 year or more, of service industry / Healthcare experience.
  • Communication Skills: Proficiency in English and Hindi or Marathi
  • Computer Skills: Proficiency in using computer systems and electronic health records.
  • Teams Player: Work collaboratively within a teams environment to achieve the best possible outcomes for patients.
  • Knowledge of medical terminology is a plus.
  • Compassionate and Caring: Display a genuine love for animals and a strong commitment to their well-being and comfort.

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Working Hours

  • This position will require working rotational shifts, including nights, weekends and holidays, to accommodate the needs of the hospital's patients and visitors.

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Job Location:

Saat Rasta, Mahalaxmi


Preference would be given to candidates who can join on short notice.


Email resume to careers@sahmumbai.com or whatsapp on 9930551312


Employment Type: Full Time, Permanent

Read full job description

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