Front Desk, Reception - Hospital - Rotational Shifts

Designation: Front Desk Associate

Organization: Small Animal Hospital

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full-Time

Reporting to: Floor Manager

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Job description

As a Front Desk Associate in a facility with 24*7 operations, this role will play a crucial role in providing seamless service delivery to all customers and pets alongwith facilitating customer appointments and record management. He/she will work in a fast-paced environment, handling customer queries, front desk administration and billing activities.

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Duties & Responsibilities

• Manage the entire Customer care experience.
• Greet customers with an empathetic and cordial demeanour.
• Record customer and pet data efficiently, alongwith updating medical records.
• Assist in new Pet registration process.
• Attending phone calls & email queries related to hospital services courteously and promptly.
• Direct calls and visitors to the appropriate staff members within the hospital.
• Schedule patient appointments accurately, ensuring proper documentation and communication with relevant departments.
• Provide all assistance required by customers with the admissions and check-out process.
• Address pet concerns and complaints professionally and escalate issues to the appropriate personnel when necessary.
• Maintain a calm and empathetic attitude when dealing with difficult situations.
• Efficient process adherence to billing activities
• Daily collection tally and handover to finance.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• Monitor the front desk area and ensure a secure and safe environment for customers, pets, visitors, and staff.
• Follow security protocols and procedures in case of emergencies.
• Collaborate with other members of the veterinary team, including veterinarians, nurses and support staff, to deliver comprehensive patient care.

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Qualifications & Skills

• Minimum Qualifications :- Graduation
• Experience :- Min 3 years experience; preferably with 1 year or more, of service industry / Healthcare experience.
• Communication Skills: Proficiency in English and Hindi or Marathi
• Computer Skills: Proficiency in using computer systems and electronic health records.
• Teams Player: Work collaboratively within a teams environment to achieve the best possible outcomes for patients.
• Knowledge of medical terminology is a plus.
• Compassionate and Caring: Display a genuine love for animals and a strong commitment to their well-being and comfort.

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Working Hours

• This position will require working rotational shifts, including nights, weekends and holidays, to accommodate the needs of the hospital's patients and visitors.

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Job Location:

Saat Rasta, Mahalaxmi

Preference would be given to candidates who can join on short notice.

Email resume to careers@sahmumbai.com or whatsapp on 9930551312