Need Assistant Manage / Shift Engineer - Techncal at Residentail Site.

Role: Assistant Property Manager / Shift Engineer
Company
Division
Department
Location
Job Title
Grade
Knight Frank (India) Private Limited
Facilities & Asset Management Services
Facilities & Asset Management Services
PAN India
Assistant Property Manager /Shift Engineer
10
Status
Permanent
Reporting to
Site Specific
Scope
About Knight Frank
Knight Frank LLP is a leading independent, global property consultancy. Headquartered in London, Knight Frank
has more than 16,000 people operating from over 384 offices across 51 markets. The Group advises clients ranging
from individual owners and buyers to major developers, investors and corporate tenants. For further information
about the Company, please visit www.knightfrank.com.
Knight Frank India is headquartered in Mumbai and has more than 1,400 experts across Bangalore, Delhi, Pune,
Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a
comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential,
commercial, retail, hospitality, land & capitals), facilities management and project management. For more
information, visit www.knightfrank.co.in
This role is based at Mumbai and reports in to Property Manager.
Responsibilities:
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Project Management spans out to Planning & Designing, BOQ, QS, QA, QC, estimation, vendor finalisation,
execution, value engineering and refurbishment
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To Assist property Manager for the operation related activities
To Assist Property Manager to prepare the Site and operational documentation
To assist Property cum society manager for People management at site like selection, site induction,
attendance, overtime, discipline, leave, registers.
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To prepare and execute duty roster for all site staff
To provide all the occupant related data
Issuing the Purchase order to vendors in concurrence with Property cum Society manager
Issuing the Work Order to Vendors in concurrence with Property cum Society manager
Assist for Drafting the society related matters
Daily inspection round and ensure that all the facilities like lifts, common area lights and cleanliness of
premises including lawn, garden, gym, swimming pool, party hall, common areas are always maintained as
per standards.
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To ensure highest hygiene standards at the premises through cleaning, disinfection, sanitization as per the
schedule.
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To ensure that all the PPM activities to be carried out as per the schedule
Ensure for Implementing the standard SOP’s at site.
Resolving customer complaints quickly and efficiently.
Review Help desk Complaints on daily basis.
Ensure timely resolve of resident complaints
Understand key resident individual needs and addressing these
To greet, attend and escort visitors including VVIP at the reception and coordinate with respective client.

Ensure all resident amenities are working and services are up to the mark
To record and analyse Client & resident feedback and implement ways to improve services.
To maintaining the ambience and decorum at the reception of club house
To maintain and update contact details including emergency/ important stakeholders for quick response.
Oversee the operations of the daily soft services activities and processes of the facilities
To extend support for admin related activities.
To ensure adherence to company and client policies and SOPs.
To maintain the Resident related Documentation
To assist for providing the data for various reports like DDR, MMR, QBR etc.,
To maintain and update database, feedback, MMR, statutory / technical compliances by vendors as per
deliverables.
Qualification, Experience, and Competency
Qualifications/Education – Degree / Diploma in Engineering (preferred Electrical / Mechanical) from
affiliated/recognized university by UGC, AICTE, MHRD.
Career Experience – 8-10 years of relevant experience in managing the entire range of Electro-Mechanical
equipment and soft services in High rise building / malls / large commercial complex / townships / business
parks.
Additional Requirements - Local mobility / own conveyance preferred.
Aptitudes / Skills

Client relationship management
Good communication skills (written and verbal)
People management skills
Leadership skills
Team player, liaison with internal stakeholders and support services.
Analytical and problem-solving skills
Decision making skills
Time management
Eye for details
Should be fully conversant with electrical and safety norms, the Indian Electricity Rules and local
authority compliances.
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Should be conversant with ISO, OSHAS, EMS (emergency medical services) etc.
Adaptive and accommodative to the site ambiance, environment and working culture.
IT Proficiency – MS Office, Mobile based application.