Immediate Hiring For International blended process (Semi Voice)

Greetings from IntouchCX!! We are currently hiring for an international Semi voice process ,

Interested candidates can get in contact with HR Sharanya @ 9620689061 or Email : saranya.sathyan@intouchcx.com

Overview of Position :

The role of Customer Support Associate (CSA), will be responsible for:

• Answering customer service queries
• Providing friendly and efficient service (via phone, email, live chat, social media, etc.) to hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
• Independently working through a queue of tasks with an eye for process improvements
• Answering customer queries about booking, cancellation & refunds
• Answering questions regarding issues and making recommendations
• Escalate product related issues to internal teams & close loop
• Going the extra mile to engage with customers by solving their issues and ensuring satisfaction

Competency Requirements

• Attention to detail
• Integrity
• Resilience
• Teamwork
• Developing relationships
• Communication
• Independent worker
• Time management
• Adaptability
• Achieving excellence
• Continuous learning
• Customer focused
• Organized
• Agility
• Discretionary decision making
• Problem solving
• Reliable
• Inspirational
• Collaboration

Essential Functions

• An obligation to deliver exceptional customer service
• Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
• Identify and execute on opportunities to surprise and delight our hosts and guests
• Identify trends and take an active role in delivering suggestions for process & product improvements
• Provide guidance/insight to other team members when reviewing difficult cases
• Mentors new team members
• Other special projects based on the needs of the team
• Attend Team Meetings/additional training sessions as scheduled
• Performs other duties as assigned
• Working knowledge of:
• Google Drive, including Google Sheets & Slides
• Zendesk
• Expert knowledge of all areas of the product, processes, policies and services agreement

Critical Skills

• Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Thrives when asked to provide guidance/help to others
• Excellent written and verbal communicator with attention to detail and grammar
• Strong interpersonal skills
• Energized by investigating issues
• Works independently
• Able to find and propose solutions to complicated problems
• Have a sense of humor and enjoy working with others
• Consistently and objectively apply guidelines and comfortable with discretionary decision making when making difficult decisions
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system and personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• 1+ years of experience in Customer Service or related field

Perks and Benefits

• 100% work from office job
• Transport and meals are provided at office
• Attractive incentives based on perfoemance and attendence bonus is also provided