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Transport Executive
IntouchCX
posted 1hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Organize and manage transport services, monitor activity cycles, and work towards continuous service improvement.
- Optimize routing to ensure efficiency and meet OTA OTD targets set by the business.
- Ensure that systems, procedures, and policies are in place and followed.
- Oversee the Transport function, ensuring operations run efficiently.
- Manage billing, audits, and compliance related to transport services.
- Maximize cab utilization through optimized routing strategies.
- Monitor data entry activities to ensure accurate trip capture for billing purposes.
- Drive operational efficiency and maintain consistency across transport services.
- Delegate responsibilities effectively to the team and monitor progress.
- Communicate with staff at all levels to gather feedback or address concerns related to transport services.
- Oversee the transport security team, ensuring compliance with audit standards and security measures.
- Ensure proper documentation is maintained for all transport-related activities.
- Manage security guard ramp-ups to ensure continuous coverage during non-peak hours.
- Focus on cost reduction, timely arrivals, and departures to improve operational efficiency.
- Manage vendor relationships to ensure efficiency and accountability.
- Provide recommendations to improve transport operations across various functions and departments.
- Maintain discipline among drivers and supervisors to ensure smooth operations.
- Ensure safety compliance for all employees utilizing transport services.
- Ensure routing is completed within the designated time.
- Handle and accommodate adhoc/unregistered transport requests.
- Post-secondary or completion of post-secondary schooling.
- Minimum 5+ years of experience in Fleet Services Management/BPO Industry.
- Ability to work from any of the sites in Hyderabad (Full-Time).
- Flexible schedule - Majorly night shift and may change depending on business requirements.
- Deep understanding of transport operations, including routing optimization, billing, compliance, and vendor management.
- Ability to streamline processes, improve service delivery, and drive cost reductions while maintaining high service standards.
- Strong analytical skills to identify issues and implement solutions to improve service quality and efficiency.
- Strong ability to build and manage relationships with vendors to ensure service quality, accountability, and cost-effectiveness.
- Good communication and interpersonal skills to interact with staff at all levels, addressing concerns and gathering feedback to improve services.
- High attention to detail for accurate data entry, billing audits, and compliance tracking.
- Focused on providing quality service to internal and external stakeholders, ensuring a positive experience with transport operations.
Employment Type: Full Time, Permanent
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Transport Executive salary at IntouchCX
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IntouchCX Benefits
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