1784 IntouchCX Jobs

Greetings from IntouchCX.

We are currently hiring for Business Analyst

About the Job

The Business Analyst provides insights for strategic decision-making and achieving corporate goals, while also aiding in process development, operationalization, and reporting within the Quality domain of contact centers.

As a Business Analyst, You Will…

1. Requirements Gathering & Analysis

Identify analysis needs, coordinate with teams, and finalize specific requirements.

Gather, validate, and document both business and functional requirements from stakeholders, customers, or business users.

Analyze, comprehend, and document current processes through participation in brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.

2. Project Coordination & Management

Monitor progress on work items and maintain regular communication with project team members.

Ensure adherence to project timelines and deliverables by the project team.

Provide status updates on project progress, highlight key milestones, and escalate decisions to leadership for guidance.

3. Meeting & Communication Management

Capture detailed minutes of meetings (MOMs) and distribute relevant information to stakeholders.

Communicate plans, actions, risks, and issues with key stakeholders.

4. Data Analysis & Reporting

Collect, clean, organize, and present insights from data headers or metrics.

Perform analysis of business processes, identify issues, and recommend solutions or improvements.

SQL Proficiency: Strong SQL skills for data extraction, manipulation, and analysis; ability to write complex queries. Experience working with BigQuery is highly preferred.

Proficient in analyzing complex data sets to identify trends, patterns, and insights.

Proven ability to translate data into compelling business cases, visualizations, and reports.

Expertise with data visualization tools such as Looker Studio, Tableau, Power BI, or other similar tools.

Experience with statistical methods, and familiarity with predictive analytics, machine learning, or advanced modeling is a plus.

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

5. Testing & Quality Assurance

Develop and implement test plans to ensure successful project delivery.

As a Business Analyst, You Need…

A Degree or Diploma in Science, Engineering, or an MS or MBA in Data Analytics, Computer Applications, or Statistics.

2 - 3 years of experience in data analytics is preferred in relevant industries.

Experience in managing and building relationships with multiple teams.

Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset.

Sound knowledge of Microsoft Excel & Google Sheets.

Google Looker Studio, Power BI & Tableau to set up insightful dashboards.

Knowledge of VBA Macros and Report Automation is expected.

Strong verbal and written communication skills, including presentation skills.

Excellent organization and time management skills.

Ability to effectively interact with employees at all levels in the organization and work with people from diverse backgrounds.

Ability to multi-task under high-pressure situations.

Superior attention to detail with an eye for accuracy.

Team player with creative problem-solving, analytical, and project management skills.

Ability to adapt to changing environments and timelines.

Ability to transform raw data into clear, insightful, and actionable business recommendations.

Strong storytelling skills with data able to craft narratives that align data insights with strategic business goals.

Interested candidate can share your CV to:

munagala.santoshi@intouchcx.com