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IntouchCX - Executive - Customer Support (1-5 yrs)

1-5 years

IntouchCX - Executive - Customer Support (1-5 yrs)

IntouchCX

posted 1mon ago

Job Role Insights

Fixed timing

Job Description

We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project).

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

- Providing support and resolve technical issues via email and other electronic communications

- Building credibility and trust with the customer by empathizing with their problem in words

- Proactively understanding their needs and responding promptly to resolve their issue

- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs

- Leveraging their experience to provide feedback to the team on how to improve client services

- Driving customer communication during critical events

Essential function :

- An obligation to deliver exceptional customer service

- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

- Demonstrate empathy and patience to the customer

- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

- Ensure policies and procedures are followed

- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

- Learn and retain a thorough working knowledge of all existing and new process and procedures

- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT

- Attend Team Meetings/additional training sessions as scheduled

- Performs other duties as assigned

Critical skills:

- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs

- Ability to work in a fast-paced, hectic, changing environment

- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

- Ability to operate a personal computer

- Ability to adhere to all organizational policies and procedures

- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

- Ability to perform basic mathematical functions

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Perk & Benefits :

- Must successfully pass a background check

- Plus 2 is a must

- Graduation degree is a plus

- Must have at least six months customer service experience or equivalent

- Experience in the gaming/tech support industry is a plus


Interested candidates can contact

HR Meghana AC @9620689154


Functional Areas: Other

Read full job description

IntouchCX Interview Questions & Tips

Prepare for IntouchCX Customer Support Executive roles with real interview advice

Top IntouchCX Customer Support Executive Interview Questions

Q1. What do you know about ecommerce?
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
Q3. How important customers satisfaction means to you?
View all 56 questions

What people at IntouchCX are saying

2.7
 Rating based on 61 Customer Support Executive reviews

Likes

There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,..Read More

Dislikes

I recommend not to join intouchcx if your body does not accept all this kind of stress

  • Salary - Poor
  • +6 more
Read 61 Customer Support Executive reviews

Customer Support Executive salary at IntouchCX

reported by 241 employees
₹1.5 L/yr - ₹4.8 L/yr
7% more than the average Customer Support Executive Salary in India
View more details

What IntouchCX employees are saying about work life

based on 1.9k employees
52%
65%
69%
55%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
View more benefits

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IntouchCX Hyderabad / Secunderabad Office Location

View all
Hyderabad / Secunderabad, Telangana Office
5th Floor, Intouch CX, Building - B16, Raheja Mindspace, Hi Tech City Hyderabad Telangana. Hyderabad / Secunderabad, Telangana

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