Executive - Customer Support (0-1 yrs)

-Opportunity within a company with a solid track record of performance

-Work alongside & learn from best in class talent

-Fantastic work culture

Our client facilitates cross border eCommerce internationally. Cross borders virtually with Ubuy and shop within a variety of products exclusively from our worldwide markets.

The Job

- Handle customers escalation, provide appropriate solution and follow up to ensure solution.

- Customer Orientation.

- Follow communication procedures, process & Guidelines.

- Take the extra mile to engage customers.

- Ensure customer satisfaction and provide professional customer support.

- Communicating & coordinating with collogues as necessary.

- Maintain a positive, empathetic and professional attitude toward customers.

- Responding quickly to customers inquiries on chats, emails & calls.

- Should be Comfortable with rotational shift.

Ideal Candidate

Qualifications: Candidate should be a Graduate.

Experience: 1-3 years

Key Skills:

- Excellent Communication

- Empathy and Patience

- Finding effective solutions

- Product/Service Knowledge

- Adaptability

- Problem Solving

- Strong communication skills & active listening.

- Excellent writing skills.

- Excellent typing skills.

- Graduation in any discipline.

- Good presentation skills.

- Comfortable with MS office tools.

- Handle social media platforms.

- Ability to handle chats & emails.

- Familiar with CRM systems & practice.