Vice President of Product

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About the Job

We are changing the way people think about customer service by leveraging advanced AI and automation, and we need your help!

The Vice President of Product is a senior leader who will craft, lead, and execute a multi-product, multi-year strategy that simplifies and aligns with the global growth and scale we are currently experiencing.

A successful Vice President of Product needs to be experienced in all areas of Product Management Lifecycle, plus also be collaborative and visionary a trusted leader who can also build and mentor a team of Product Managers.

As Vice President of Product, You Will

• Plan and lead the strategy and design of new software products and/or enhancements.

• Build and manage the ongoing evolution of a multi-product road map that aligns with IntouchCXs business objectives.

• Build and mentor a team of top-tier talent, including but not limited to:

  • Product Management

  • Business Analysis

  • UI/UX

• Oversee the analysis and design of in-house developed tools as well as various integrations with 3rd party products.

• Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality.

• Ensure the appropriate evolution of IntouchCX software tools.

• Ensure technology solutions align with business requirements and direction.

• Perform continuous reviews of technologies, industry standards, and industry-related developments, as well as user feedback to make recommendations relative to the need for further research and associated changes.

• Promote and advance IntouchCX culture.

• Define and monitor key team and system metrics.

• Ensure all projects and resources align with the budget.

As Vice President of Product, You Need

• Minimum of 10 years of experience in Product Management and/or Business Analysis.

• Minimum of 7 years experience in team leadership.

• Significant experience managing medium to large software projects.

• Ideally Computer Science, Engineering, or a similar degree.

• Experience in Product Management Lifecycle tools and methodologies.

• Experience working with Agile software development methodologies preferred.

• Experience with data integration and reporting an asset.

• Must be knowledgeable about industry trends, best practices, and change management.

• Excellent speaking and writing abilities.

• Ability to prioritize and plan work activities as needed.

• Ability to meet aggressive deadlines and handle multiple and complex projects.

• Ability to coach and mentor employees, providing career and professional guidance.

• Ability to interface with internal and external stakeholders.