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1780 IntouchCX Jobs

Process Improvement Analyst

3-5 years

₹ 8 - 12L/yr

Hyderabad / Secunderabad

1 vacancy

Process Improvement Analyst

IntouchCX

posted 1d ago

Job Description

Process Improvement Analyst


About the Role:
We are looking for a Process Improvement Analyst to join our Financial Planning & Analysis (FP&A) team. The ideal candidate should have hands-on experience in process improvement and not just a certification. This role focuses on improving financial processes, especially within our billing department, by streamlining workflows, reducing inefficiencies, and increasing accuracy.

Key Responsibilities:

  • Lead process improvement projects within FP&A, focusing on billing processes to ensure timely and accurate invoices.
  • Use Lean Six Sigma principles to identify inefficiencies and optimize workflows.
  • Analyze current processes, identify bottlenecks, and implement better solutions.
  • Standardize process documentation and best practices to improve productivity.
  • Work closely with other departments and clients to enhance processes.
  • Track and report key performance indicators (KPIs) to measure process improvements.
  • Promote a culture of continuous improvement by educating team members on Lean Six Sigma methodologies.
  • Identify root causes of inefficiencies and suggest practical solutions.
  • Support the integration of automation tools and new technologies for financial processes.

Required Skills & Qualifications:

  • Bachelors degree in Business Administration, Finance, Accounting, or a related field.
  • Proven experience in process improvement (not just a certification).
  • Knowledge of Lean Six Sigma (Green Belt/Black Belt preferred).
  • Strong problem-solving and analytical skills with attention to detail.
  • Experience working with financial processes such as planning, forecasting, and reporting.
  • Advanced Excel skills for data analysis and automation.
  • Ability to collaborate with multiple teams and senior leadership.
  • Strong communication skills to present recommendations effectively.
  • Ability to handle multiple priorities in a fast-paced environment.Role & responsibilities


Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

IntouchCX Interview Questions & Tips

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Top IntouchCX Process Improvement Analyst Interview Questions

Q1. What do you know about ecommerce?
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
Q3. How important customers satisfaction means to you?
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What people at IntouchCX are saying

What IntouchCX employees are saying about work life

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Rotational Shift
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Night Shift
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IntouchCX Benefits

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Health Insurance
Job Training
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Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
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IntouchCX Hyderabad / Secunderabad Office Location

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Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
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