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142 IntouchCX Jobs

Process Improvement Analyst

4-6 years

Hyderabad / Secunderabad

1 vacancy

Process Improvement Analyst

IntouchCX

posted 5hr ago

Job Description

"

About the Job

We are seeking a Process Improvement Analyst to join our Financial Planning & Analysis (FP&A) team. A successful candidate will have a passion for driving operational efficiencies, improving financial processes, and utilizing Lean Six Sigma methodologies to deliver value. The ideal candidate will be analytical, results-oriented, and skilled in process optimization. As a key player in our FP&A team, you will help us streamline workflows, reduce waste, and improve the accuracy and efficiency of our department.

As a Process Improvement Analyst, You Will

  • Lead process improvement initiatives within the FP&A function, focusing on enhancing processes within our billing department to improve invoice timeliness and accuracy.

  • Utilize Lean Six Sigma principles to analyze, design, and implement process improvements aimed at reducing waste.

  • Conduct a thorough analysis of existing workflows, identifying bottlenecks, inefficiencies, and areas for optimization.

  • Design and implement standardized process documentation, workflows, and best practices to improve the billing teams productivity and ensure consistency.

  • Collaborate with other departments and our clients for process improvements.

  • Develop and maintain reporting systems and dashboards to monitor the impact of process improvements, including tracking key performance indicators (KPIs) and process efficiency metrics.

  • Drive a continuous improvement culture by educating and coaching team members on Lean Six Sigma methodologies and tools.

  • Provide recommendations to leadership for optimizing resource allocation.

  • Perform root cause analysis on variances from expectations and inefficiencies, proposing actionable solutions.

  • Support the integration of new technologies and tools to automate and enhance financial processes.

As Process Improvement Analyst, You Need

  • Post-secondary education in Business Administration, Finance, Accounting, or a related field.

  • Lean Six Sigma Green Belt or Black Belt certification (preferred).

  • Experience in process improvement, with a focus on financial operations.

  • Strong knowledge of Lean Six Sigma methodologies, including DMAIC, value stream mapping, and Kaizen events.

  • Excellent analytical skills and the ability to identify and resolve inefficiencies within financial processes.

  • Experience with financial planning, forecasting, and reporting processes, ideally within an FP&A or finance team.

  • Advanced Excel skills with a strong understanding of data analysis and automation.

  • Proven ability to work collaboratively across departments and engage stakeholders at all levels.

  • Strong problem-solving skills with attention to detail.

  • Excellent communication and interpersonal skills, with the ability to effectively present recommendations to senior leadership.

  • Ability to manage multiple priorities and deliver results in a fast-paced environment.

","

Employment Type: Full Time, Permanent

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IntouchCX Hyderabad / Secunderabad Office Location

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Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

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