Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

IntouchCX

Compare

2.9

based on 1.8k Reviews

1786 IntouchCX Jobs

Communication Skills Trainer

24-7 Intouch

2.9

based on 1.8k Reviews

1-3 years

Hyderabad / Secunderabad

1 vacancy

Communication Skills Trainer

IntouchCX

posted 19hr ago

Job Role Insights

Fixed timing

Key skills for the job

Windows System Administration Training CCTV Monitoring Good Typing Speed English Language Training

Job Description

About the Job

We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions.

As Communication Skills Trainer, You Will

Deliver sessions for new hires, tenured employees, and cross-functional teams
Support production associates on a real time basis
Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction
Work with associates in Academy Bay
Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be)
Study top performers customer interactions and disseminate best practices across the account
Collates WOW chats for future reference
Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders
Document feedback and evaluations on associate customer interactions
Publish scores of the groups that the trainer is working with
Conduct small group training sessions
Conduct call listening and chat & email readout sessions for the associates
Recommend remedial and refresher courses to be assigned basis associates performance on the floor
Flag off EWS to the stakeholders if there are any
Participate in weekly business reviews and provide inputs asked for
Roll out knowledge checks once a month
Prepare worksheets and other job-aids for associates reference
Conduct Dsat analysis from the language and soft skills perspective
Prepare and publish weekly report with effort and outcomes
Maintain a repository of suggested responses mandatorily for review and dissipation
Assess prospective candidates/employees on language proficiency

As Communication Skills Trainer, You Have

1 to 3 years of relevant domain experience is compulsory
Post-secondary degree & above is preferred
Available to work in weekends
Commitment to work in any site in Hyderabad
Excellent facilitation skill
Strong knowledge in English grammar
Strong verbal and spoken proficiency in English
Ability to handle a class of 20 to 50 Trainees
Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
Typing speed of 35 WPM with a minimum of 95% accuracy
A positive work ethic and commitment to the tasks assigned
Adaptability to trends within the organization
Compliancy to the organizational policies and standards
Flexible availability during business exigencies

","