Process Associate - GDS Expert/ Travel/ Airlines/Flights &Reservations

Position : Process Associate (Travel Expert)

Employment : Full Time, Permanent

Shifts : Rotational Shifts/Week Off

Budget : 4.8LPA Max, Immediate Joiner

Mandatory Skills : GDS Expert/Blended Process

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.Role & responsibilities

International Travel voice process Process - GDS Expert/Amadeus/Saber/International Travel

• Customer Service Associate

Job Role: -

• Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.
• Maintain a high standard of service quality, adhering to Expedia's customer service guidelines.
• Communicate effectively with customers, ensuring a positive and helpful interaction.

Qualification: -

• Minimum HSC or equivalent; a Bachelor's degree is a plus.
• Excellent communication skills in English, both verbal and written.

Salary: -

• 4.8LPA MAX Budget, Immediate Joiners, GDS Travel Experts

Extra Benefits: -

• Performance Incentives.

Shift Time & Week Off: -

• 5 Days working, Rotational shifts ,2 Rotational Week Off.

Transport Facility: -

• Pick-up and Drop facility available.

Interview Has been scheduled: - IGT Solutions: - Survey No. 30/3, 31/1 & 2A Ground floor Tower D, Weikfield IT Park nagar road viman nagar taluka haveli pune 411014

E.varsha.batra@igtsolutions.com

M.+91-8527123018(whatsapp)