Service Desk Agent

• Be the contact person for customers and service technicians
• Administer and schedule service technicians in the field, taking into account
• product and customer knowledge as well as temporal and spatial availability
• Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
• Handle escalations
• Ensure service documentation and update if necessary

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Cafeteria
• Onboarding program
• Phone allowance/ Company Phone