Service Desk Agent Finance Opening For people with Disability(PWD)

Total Experience Range: 9 months to 3 yrs

Location: Nagpur/Noida

Rotational Shifts

Skill Set:

• 2+ years experience F &A domain with excellent communication skills
• Good understanding of ERP’s Like SAP/Oracle/Main frame applications/Service now
• Strong problem-solving abilities with Ability to diagnose and resolve basic Month-end reporting/reconciliation issues.
• Good communication skills, with the ability to effectively communicate to a variety of audiences.
• Basic understanding of finance is a must.
• Prefer locomotor disability, candidate should type.
• Basic of MS excel is required.
• Voice is 10%, 90% Handling transactional queries.

Job Description / Responsibilities:

Responsible for efficiently managing finance tasks in F & A domain with in-depth knowledge of P2P, O2C and R2R along with excellent communication skills.

Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Processing of PO & Non-PO invoices as with ERP knowledge named SAP, Oracle, Service now.
• Managing weekly and monthly status with client on call and emails.
• Managing all the invoice processing / payment related queries / urgent invoice posting / workflow cases.
• Auditing all processed invoices on daily basis
• Handling Generic finance mailbox queries.
• Processing of intercompany invoices and employee claims
• Monitor and manage FREQ tickets in the ServiceNow system, ensuring timely resolution in accordance with SLAs.
• Investigate and troubleshoot issues related to ServiceNow functionalities and user requests.
• Collaborate with technical teams to identify and implement solutions for recurring issues
• Maintain accurate records of ticket statuses, resolutions, and related documentation.
• Identify areas for process improvement and suggest enhancements to improve efficiency.
• Perform activity related to journals parking (standard and payroll)
• perform activity related to GR reversal as per process requirement.