Service Desk Agent-HR job opening For people with Disability{PWD} Only

otal Experience Range: 9 months to 3 yrs

Location: Nagpur/Noida

Rotational Shifts

Skill Set:

• 1-2 years of experience as a Help Desk Analyst or other customer support role
• Good understanding of HR systems and processes
• Problem solving skills are associated with an HR Administrative environment.
• Good Strong written and verbal communication skills
• 80 TO 90% Transactional, 10% Voice
• Strong knowledge of HR process
• Prefer locomotor disability.

Job Description / Responsibilities:

The HR helpdesk administrator will be the first point of contact for users of the new SuccessFactors HR system, working as a conduit between employees, managers, Local HR and HR systems teams to ensure that enquiries are managed effectively.

This role will provide critical support to a newly implemented system.

It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)

As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service responsibilities

▪ Provide 1st level support via email, voice, Success factor tool & a mobile application.

▪ 24*7 operations

▪ Resolve or assign HR administration issues raised by the internal staff.

▪ Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.

▪ Support in creating/ amending positions on the portal.

▪ Support in generating country level reports on various HR metrices.

▪ Proactively identify and escalate priority issues to the contacts as per the escalation matrix.

▪ Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.

▪ Call back customers to update them about the status of their queries.

▪ Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.

▪ Develop and maintain positive relations with the staff and HR teams.

▪ Support the team in delivering pre recruitment arrangements (includes sorting and shortlisting of applications) to the regional teams/ countries.

Learn and support Pre-Appointment screening of staff globally. & responsibilities

Preferred candidate profile

Perks and benefits