Technical Operations Engineer For people with disability (PWD) only

Role & responsibilities

Duties and Activities:

1. Provide expert operational support to our nodes running in the cloud

(AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker,

and languages including Java, Python and bash.

2. Responding to customer queries and incidents, diagnosing and solving complex

technical issues by liaising with customers engineers on Apache Cassandra, Apache

Kafka, Elastic Search, Redis and other supported technologies and maintain a high

standard of customer communication

3. Investigate issues and apply standard change and maintenance procedures to

optimize the performance and stability of production systems

4. Undertake complex cluster operations such as migrations, upgrades and

maintenance on our fleet.

5. Develop and continually improve our suite of internal automation tools, applications,

documentation, processes and procedures

6. Be a proactive, reliable and supportive member of the TechOps team, and participate

in a 24/7 rotating shift roster

Skills/Qualifications:

We require you to have the right skills and maintain professional qualifications for the role

covering:

1. At least 3 years work experience.

2. Strong knowledge and experience with Linux and be comfortable working from the

command line. This is essential, there are no GUIs here.

3. Good fundamental computer science / software engineering skills and knowledge,

particularly operating system internals, resource management, and networking.

4. Previous experience working with databases and/or Open-Source Techs (managing

standard tasks, handle production issues, performance tuning) in a support role.

5. Programming skills in Python, bash scripting, SQL, and source code control using

Git.

6. Exceptional ability to communicate clearly and professionally in written and verbal

English (essential).

7. Follow required processes and procedures.

8. Demonstrated ability to multitask.

9. Work as part of a team and use your initiative to get things done.

10. Passion for all things IT, and especially open source.

11. Any customer service experience is favourable

Preferred candidate profile

Perks and benefits