Service Desk Agent

Service Desk Agent Interview Questions and Answers

Updated 17 Jul 2024

Q1. Experience of handling pressure

Ans.

I have experience handling pressure in fast-paced environments by staying calm, prioritizing tasks, and seeking help when needed.

  • Prioritizing tasks based on urgency and impact

  • Remaining calm and focused under pressure

  • Seeking help from colleagues or supervisors when necessary

  • Taking short breaks to recharge and refocus

  • Using time management techniques to stay organized

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Service Desk Agent 3-5 years
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Service Desk Agent 3-6 years
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Service Desk Agent 1-4 years
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