All Filters
934 Service Level Management Jobs
Team Leader
2-5 years
₹ 9.5 - 15L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Team Leader
Bank of America
posted 3d ago
Job Role Insights
Key skills for the job
Job Description
- Daily Processing of Knowledge of Corporate Actions/equity dividend events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
- Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.
- Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
- Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clients
- Daily allocation of client money.
- Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.
- To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.
- Participation in user acceptance testing programs new business projects.
- Act as first point of escalation for Client Service Representatives, onshore management and offshore management.
- Team & Process Performance on Data.
- Reviewing common workbasket and workflow management.
- Ensuring timely resolutions of Queries/clarifications.
- Managing Team & K performance stats.
- Review of Errors to identify process and or training issues and address accordingly.
- Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.
- Review of Escalations and Expedites for due diligence by associates.
- Process Escalations in accordance to documented process and follow through to closure.
- Attendance at daily Escalation meeting and follow-up with associates thereafter.
- Manage associates to timely closing of Request.
- Train associates on process and procedures and provide ongoing support.
- Work process and procedure gaps with LOB to closure.
- Strong work management skills and experience as SME
- Excellent Knowledge of financial and capital markets (equity).
- Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).
- Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.
- Fair Analytical skills & eye for detail
- Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.
- Must have excellent customer service skills.
- Proficient skills in English language (speaking, writing and comprehension).
- Time and organizational management.
- Demonstrates good judgment to determine and manage business partner expedites and escalations.
- Ability to clearly articulate and communicate issues to internal and external.
- Ability to multitask effectively.
- Proficient in MS Office.
- Knowledge of 6 sigma/quality tools
Employment Type: Full Time, Permanent
Read full job descriptionBank of America Interview Questions & Tips
Prepare for Bank of America Team Lead roles with real interview advice
What people at Bank of America are saying
Rating based on 262 Team Lead
reviews
Anonymous · Procurement & Supply Chain
in Gurgaon / Gurugram
The company is great, work culture, employee benefits, internal opportunities are great.
- Salary - Excellent
Promotions and appraisal are bit slow and low, depending upon the job profile and performance
Team Lead salary at Bank of America
Unlock 
Compare Bank of America with
JPMorgan Chase & Co.
BA Continuum
Wells Fargo
Goldman Sachs
Morgan Stanley
HSBC Group
Barclays PLC
Standard Chartered Plc
UBS
HDFC Bank
ICICI Bank
AU Small Finance Bank
IndusInd Bank
IDFC FIRST Bank
Yes Bank
Jana Small Finance Bank
Equitas Small Finance Bank
Ujjivan Small Finance Bank
Standard Chartered
State Bank of India
Similar Jobs for you
MS Delivery Manager
Ericsson India Global Services Pvt. Ltd.
12-18 Yrs
Noida
Rewards Delivery Manager
Maersk Global Service Centres India Pvt. Ltd.
8-12 Yrs
Bangalore / Bengaluru
General Manager - Industrialization & Projects
Schneider Electric India Pvt. Ltd.
5-10 Yrs
Hyderabad / Secunderabad
Campaign & Creative Specialist, Amazon
Amazon India Software Dev Centre Pvt Ltd
2-3 Yrs
Bangalore / Bengaluru
Senior Program Manager, Payments, APAC Payment Business Operations
Amazon India Software Dev Centre Pvt Ltd
5-10 Yrs
Bangalore / Bengaluru
Content Ops Associate, PLS
Amazon India Software Dev Centre Pvt Ltd
0-6 Yrs
Hyderabad / Secunderabad
System Development Engineer II, Relay Product Excellence Fixed
Amazon India Software Dev Centre Pvt Ltd
3-12 Yrs
Hyderabad / Secunderabad
Support Engineer I, Amazon IN Payments
Amazon India Software Dev Centre Pvt Ltd
1-6 Yrs
Hyderabad / Secunderabad
Recently Viewed
DESIGNATION
SALARIES
Jio
SALARIES
Amazon
SALARIES
Amazon
REVIEWS
Amazon
No Reviews
SALARIES
Jio
DESIGNATION
REVIEWS
Amazon
No Reviews
REVIEWS
Amazon
No Reviews
REVIEWS
Jio
No Reviews
