Senior Customer Experience Partner - Ocean

Key Responsibilities

Client Strategy & Planning

• Develop and manage relationships with key clients in alignment with Maersk s global strategy and account plans to enhance market share for Maersk Ocean and Logistics & Services products.
• Define customer value propositions and collaborate with Sales, Program Management, CSP, and Product teams to create end-to-end solutions that drive revenue growth across various product lines.

Customer Satisfaction

• Ensure a seamless customer experience by delivering on global and regional value propositions.
• Coordinate and engage the global Maersk team across functions, products, and regions to enhance overall customer experience.
• Gain deep insights into customers business needs and challenges, identifying the right solutions within Maersk s product portfolio or co-developing custom solutions as necessary.
• Oversee smooth business onboarding and ensure contract compliance.

Customer Relationship Management

• Establish and maintain relationships with key stakeholders, influencers, and decision-makers within client organizations.

Your Role Includes:

• Understanding customer business needs and executing processes according to established procedures and performance metrics.
• Building and maintaining long-term relationships with customers and internal teams.
• Proactively identifying and resolving program exceptions in collaboration with relevant teams.
• Continuously improving procedures and addressing service level gaps in response to business changes.
• Acting as a key liaison between Maersk and its clients to enhance communication and understanding.

What You Need to Succeed:

• Expertise in problem resolution, root cause analysis, and implementing corrective actions.
• Strong technical proficiency, including familiarity with Maersk systems and MS Office tools.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to perform well under pressure.
• A solid understanding of e-commerce parcel logistics and supply chain management.
• 3-5 years of experience in transportation, logistics, or a related industry, particularly in SCM and Ocean freight.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

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