Ocean Freight- Export Customer Service

Candidates with a bachelors degree or equivalent, especially in fields related to logistics, supply chain management, business, or international trade.

Industry Knowledge: Familiarity with Ocean freight export processes (FCL and LCL) international shipping regulations, and customs procedures is highly valuable Courses, certifications, or training in logistics, supply chain management, or international trade can be beneficial.

Experience: Previous experience in a c-customer service role, particularly within thefreightfo1Wardingor logistics industry, is often preferred Knowledge of Ocean freight operations, documentation, and coordination en.hanc.es candidacy,

Communications kills: Strong verbal and written communication skills are essential for interacting with clients, carriers, customs officials, and other stakeholders .Multilingual skills, especially proficiency in languages commonly used in international trade ,can be advantageous.

Organizational Skills: Effective organization and time management skills are crucial for handling multiple shipments and ensuring timely documentation. Attention to details essential to avoid errors in documentation and compliance.

Problem Solving Abilities: The ability to identify and resolve issues that may arise during the shipping process is important. Critical thinking and problem-solving skills are valuable for troubleshooting and finding solutions.

Customer Service Skills : Strong customer service orientation and the ability to build positive relationships with clients. Patience, empathy, and responsiveness to customer inquiries and concerns.

Computer Proficiency: Competence in using relevant software and technology for tracking shipments, preparing documentation, and communicating with stakeholders. Familiarity with logistics management systems is a plus.

Regulatory Compliance: Understanding of international trade regulations, including customs compliance, export controls, and sanctions. Knowledge of industry-specific regulations and standards.

Negotiation Skills: Ability to negotiate rates with shipping lines and other service providers to optimize costs for clients.

Team Collaboration: Capacity to work collaboratively with internal teams, such as operations, sales, and finance, to ensure smooth workflow.