Collection Associate- SF Consumer Durables

Role & responsibilities

Responsible for Bkt Collection and Write-off recovery in Consumer Durable portfolio.
• Managing a Team of Collection Associates / Officers and agencies.
• Ensure adequate manpower and agencies for portfolio coverage meeting CAPE norms.

• Ensure Mobile App usage is 100% and quality feedback/trails are updated.
  • Specific focus on Non-starters and visiting delinquent cases
  • Co-ordination with the Sales, Credit underwriting, RIC team for portfolio quality management.
  • Recommend legal actions for critical cases.
  • No delay in deposition of money