HDB Financial Services
Tata Projects Interview Questions and Answers
Q1. How to collect emi and customer feedback from market and vehicle running zone
To collect EMI and customer feedback from market and vehicle running zone, we can use various methods.
We can conduct surveys and feedback forms at the dealership or service centers.
We can also use mobile apps to collect feedback from customers.
For vehicle running zones, we can use telematics to track vehicle performance and collect data on EMI payments.
We can also use social media platforms to gather feedback and reviews from customers.
Training the sales and service staff to ...read more
Q2. How do you convince the customer for payment?
I convince the customer for payment by understanding their situation and offering flexible payment options.
Listen to the customer's concerns and empathize with their situation
Explain the consequences of not paying and the benefits of paying on time
Offer flexible payment options such as payment plans or discounts for early payment
Follow up regularly to ensure payment is made and address any further concerns
Maintain a professional and respectful demeanor throughout the process
Q3. How much knowledge do you have about the system?
I have extensive knowledge about the system used for collections, including software, processes, and regulations.
I am proficient in using collection software to track accounts and communicate with debtors.
I understand the legal regulations surrounding debt collection practices.
I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.
Q4. Do You Handle Mobile Handset?
Yes, I have experience handling mobile handsets for collection purposes.
Yes, I have experience handling mobile handsets for collection purposes.
I am familiar with the process of collecting mobile handsets from customers who have outstanding payments.
I have knowledge of the necessary procedures and documentation required for handling mobile handsets in a collection setting.
Q5. Do You Handle Excel?
Yes, I am proficient in handling Excel for data analysis, reporting, and organizing information.
Proficient in creating and editing spreadsheets
Skilled in using formulas and functions
Experienced in data analysis and reporting
Familiar with pivot tables and charts
Can manipulate data for various purposes
Q6. Current to write off
Current to write off refers to the amount of debt that is deemed uncollectible and removed from the books.
Current to write off is typically determined based on the age of the debt and the likelihood of collection.
It is important for collection associates to regularly review and update the current to write off amount.
Examples of factors that may contribute to a debt being written off include bankruptcy of the debtor or inability to locate the debtor.
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