HDB Financial Services Collection Associate Interview Questions and Answers

To collect EMI and customer feedback from market and vehicle running zone, we can use various methods.

• We can conduct surveys and feedback forms at the dealership or service centers.

• We can also use mobile apps to collect feedback from customers.

• For vehicle running zones, we can use telematics to track vehicle performance and collect data on EMI payments.

• We can also use social media platforms to gather feedback and reviews from customers.

• Training the sales and service staff to ...read more

I convince the customer for payment by understanding their situation and offering flexible payment options.

• Listen to the customer's concerns and empathize with their situation

• Explain the consequences of not paying and the benefits of paying on time

• Offer flexible payment options such as payment plans or discounts for early payment

• Follow up regularly to ensure payment is made and address any further concerns

• Maintain a professional and respectful demeanor throughout the process

I have extensive knowledge about the system used for collections, including software, processes, and regulations.

• I am proficient in using collection software to track accounts and communicate with debtors.

• I understand the legal regulations surrounding debt collection practices.

• I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.

Yes, I have experience handling mobile handsets for collection purposes.

• Yes, I have experience handling mobile handsets for collection purposes.

• I am familiar with the process of collecting mobile handsets from customers who have outstanding payments.

• I have knowledge of the necessary procedures and documentation required for handling mobile handsets in a collection setting.

Yes, I am proficient in handling Excel for data analysis, reporting, and organizing information.

• Proficient in creating and editing spreadsheets

• Skilled in using formulas and functions

• Experienced in data analysis and reporting

• Familiar with pivot tables and charts

• Can manipulate data for various purposes