Add office photos
HDB Financial Services logo
Employer?
Claim Account for FREE

HDB Financial Services

3.9
based on 20.4k Reviews
Video summary
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Collection Associate
Clear (1)

HDB Financial Services Collection Associate Interview Questions and Answers

Updated 20 Oct 2024

Q1. How to collect emi and customer feedback from market and vehicle running zone

Ans.

To collect EMI and customer feedback from market and vehicle running zone, we can use various methods.

  • We can conduct surveys and feedback forms at the dealership or service centers.

  • We can also use mobile apps to collect feedback from customers.

  • For vehicle running zones, we can use telematics to track vehicle performance and collect data on EMI payments.

  • We can also use social media platforms to gather feedback and reviews from customers.

  • Training the sales and service staff to ...read more

View 1 answer
right arrow

Q2. How do you convince the customer for payment?

Ans.

I convince the customer for payment by understanding their situation and offering flexible payment options.

  • Listen to the customer's concerns and empathize with their situation

  • Explain the consequences of not paying and the benefits of paying on time

  • Offer flexible payment options such as payment plans or discounts for early payment

  • Follow up regularly to ensure payment is made and address any further concerns

  • Maintain a professional and respectful demeanor throughout the process

View 1 answer
right arrow

Q3. How much knowledge do you have about the system?

Ans.

I have extensive knowledge about the system used for collections, including software, processes, and regulations.

  • I am proficient in using collection software to track accounts and communicate with debtors.

  • I understand the legal regulations surrounding debt collection practices.

  • I am familiar with the process of skip tracing to locate debtors who have moved or changed contact information.

Add your answer
right arrow

Q4. Do You Handle Mobile Handset?

Ans.

Yes, I have experience handling mobile handsets for collection purposes.

  • Yes, I have experience handling mobile handsets for collection purposes.

  • I am familiar with the process of collecting mobile handsets from customers who have outstanding payments.

  • I have knowledge of the necessary procedures and documentation required for handling mobile handsets in a collection setting.

Add your answer
right arrow
Discover HDB Financial Services interview dos and don'ts from real experiences

Q5. Do You Handle Excel?

Ans.

Yes, I am proficient in handling Excel for data analysis, reporting, and organizing information.

  • Proficient in creating and editing spreadsheets

  • Skilled in using formulas and functions

  • Experienced in data analysis and reporting

  • Familiar with pivot tables and charts

  • Can manipulate data for various purposes

View 1 answer
right arrow

Q6. Current to write off

Ans.

Current to write off refers to the amount of debt that is deemed uncollectible and removed from the books.

  • Current to write off is typically determined based on the age of the debt and the likelihood of collection.

  • It is important for collection associates to regularly review and update the current to write off amount.

  • Examples of factors that may contribute to a debt being written off include bankruptcy of the debtor or inability to locate the debtor.

Add your answer
right arrow
Contribute & help others!
Write a review
Write a review
Share interview
Share interview
Contribute salary
Contribute salary
Add office photos
Add office photos

Interview Process at HDB Financial Services Collection Associate

based on 29 interviews
2 Interview rounds
Resume Shortlist Round
One-on-one Round
View more
interview tips and stories logo
Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories
Recently Viewed
LIST OF COMPANIES
Credit Bajaar
Overview
PHOTOS
InsuranceDekho
3 office photos
SALARIES
Kalpataru Projects International
SALARIES
Kalpataru Projects International
INTERVIEWS
Persistent Systems
10 top interview questions
JOBS
Atos
No Jobs
SALARIES
Atos
SALARIES
Kalpataru Projects International
CAMPUS PLACEMENT
Bundelkhand University
INTERVIEWS
Persistent Systems
10 top interview questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
play-icon
play-icon
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
75 Lakh+

Reviews

5 Lakh+

Interviews

4 Crore+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter