Territory Collection Manager-Consumer Finance 4+Bucket

Key Responsibilities:

• Develop and implement effective debt recovery strategies to achieve recovery targets
• Ensure timely collection of overdue amounts and resolution of non-performing loans
• Lead, train, and motivate a team of recovery agents to achieve individual and team targets
• Engage with customers to negotiate repayment plans and settlements
• Ensure a customer-centric approach while dealing with delinquent accounts to maintain the company's reputation
• Liaise with legal teams to initiate legal proceedings against defaulters when necessary
• Coordinate with internal departments such as sales, finance, and legal to ensure smooth recovery operations
• Identify potential risks in the debt recovery process and implement measures to mitigate them

Experience:

• Minimum of 3-6 years of experience in debt recovery, collections, or related field, preferably within the financial services industry.
• Proven experience in managing teams and handling large portfolios.

Skills and Competencies:

• Strong understanding of debt recovery processes and regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Leadership and team management abilities.
• Analytical thinking and problem-solving skills.
• Proficiency in MS Office and familiarity with debt recovery software.

Key Performance Indicators (KPIs):

• Recovery rate and reduction in NPA.
• Team productivity and achievement of recovery targets.
• Compliance with regulatory and company policies.
• Customer satisfaction and complaint resolution rate.
• Timeliness and accuracy of reporting.

Working Conditions:

• Regular travel within the assigned territory.
• Interaction with customers, legal teams, and recovery agents.
• Handling of sensitive financial information and customer data.