Happiest Health is a health and wellness knowledge platform founded by IT entrepreneur Ashok Soota. Our mission is to empower individuals to take charge of their own health by providing access to the latest scientific research, expert insights, and tips for healthy living. Whether it is to manage a chronic condition, prevent illness, or optimize one s overall well-being, Happiest Health offers a wealth of resources to help one achieve one s health goals. From healthy recipes and fitness tips to mental health resources and disease-specific information, Happiest Health is the go-to destination for all things, health and wellness.
Role overview
Should be able to organize and deliver online offline activities to our corporate clients, is able to do deployments and manage the complete end-to-end execution, from sourcing partners, negotiation on costs, integrating their services on our platform, and set-up for the sessions to ensure smooth execution. The role will include being the key liaison between the Client management (CM) team, and other third-party partners leading up to the deployment, ensuring that both client and deployment requirements are met. Should be tech savvy. The person will report to the Manager Operations. The responsibilities include:
Operations Management:
Partner Management:
Customer Management:
Inter team working:
Reports and Analysis:
Others:
Skills, knowledge attitude
Interested candidates, please reach out to us, and apply on rashmi.r@happiesthealth.com
Understand requirements of the client and work to the plan agreed upon
Should be tech savvy, all our deployments are hosted through different online platforms, must have basic knowledge about it (Excel, PPT, Zoom, Cisco Webex, Teams etc.)
Provide inputs to define requirements with the best options available
Provide inputs prepare for online sessions, reach out to companies/SMEs who provide different services in the Health Wellness space.
Getting company/SME profiles, conduct dry runs, evaluate, finalize the date, time cost
Update the CM team on different sessions and on the platforms it can be conducted
Be responsible for the schedule that has been put together for the month
Should be able to manage crises; come up with solutions on the ground to mitigate crises
Research on what is new innovative in the market, it could be either products or services and suggest them to customers
Provide guidance and review work for and from external partners
Provide inputs on the knowledge experience of the partners
Ensure documentation agreements of the partners are up to date
Review documentation on invoices maintain a tracker for the same
Provide timely updates on specific projects in a proactive manner
Escalate issues problems in the deployment to the customer in a timely manner
Liaise with internal teams and Partner teams for all the sessions
Set, follow and review processes from time to time; ensure process adherence
Strive towards continuous process improvements
Ensure data filled in trackers is accurate and timely
Prepare internal reports on operations efforts
Build knowledge on industry trends and competition
Provide inputs on improvements in functioning of the team
Exceptional ability to manage a diverse set of people: customers, partners, and subject matter experts
Good communication skills: Should be fluent in English