Software Engineer - SDWAN/Routing Escalations

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Since 1984, Cisco has led in the innovation of IP-based networking technologies such as routing, switching, security, unified communications, video, and wireless. Our responsible business practices help ensure business sustainability and environmentally conscious operations and products.

Cisco is a $40 Billion dollar global leader in supplying groundbreaking, outstanding networking products driving todays Internet. The company is ranked as one of the worlds best employers and spends over $5 Billion dollars a year invested in R&D. Cisco is a phenomenal place to grow your career.

Who We Are

Cisco seeks hardworking Engineers to join the Enterprise Network SDWAN/Routing Escalations Team to support platforms that cover a $15B portfolio.

The ideal candidate will have (equivalent of) NOC and/or TAC Technical Support experience, Technical skills corresponding to CCNA/CCNP/CCIE level, outstanding customer skills and a very strong desire to learn and develop technically. Solid understanding in IP Routing is mandatory.

Who You ll Work With

In this role you will gain insight into the detailed functionality of Cisco products, with particular emphasis on Cisco Enterprise Routing portfolio (ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN) and SDWAN. You will be exposed to all EN Enterprise Routing services and technologies and will have a significant influence in driving improvements.

What You ll Do

• Analyze, configure, and fix SDWAN networks with mixed Routing Platforms and protocols.
• Effectively create and utilise lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
• Provide remote troubleshooting support to resolve issues
• Follow-through on all Incident tickets assigned to you and their resolution
• Engage DE Developers, DT Dev-Test, Marketing and TAC for assistance on complex issues support
• Managing requirements and be the main point of contact for the customer.
• Provide written and verbal updates to wider Cisco Support team and customer as needed.
• Strictly adhere to processes related to tickets and update with relevant and correct notes.
• On Call Rotation Weekend Priority support for P1s and support shift if required. Work location Bangalore.
• Effectively work with multi-functional teams to resolve major customer issues.
• Collaboration with team members, continuously learning, and results orientated approach.
• Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues.

Who You Are

• Master s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major + 4 to 10 years related experience
• You have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks ,
• knowledge
• of (AWS/Azure), Scripting
• Knowledge of IP technologies
• Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
• Excellent written and verbal communication, interpersonal and presentation skills.
• Crisis management and leadership skills
• Proven planning, prioritization, and organization skills

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most complicated of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots? That s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco