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9 WNS Group Manager Jobs
Group Manager - Transactional Quality - Mumbai - REF43516R
WNS
·
12-15 years
₹ 10 - 22L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Group Manager - Transactional Quality - Mumbai - REF43516R
WNS
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Quality Assurance Management
- Develop and implement a comprehensive quality assurance program for airline back office and corporate travel management services
- Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs
- Conduct regular quality audits and evaluations of processes transactions and customer interactions
- Team Leadership
- Lead mentor and motivate a team of quality assurance professionals
- Provide coaching and training to ensure consistent and high quality performance
- Foster a culture of accountability continuous improvement and teamwork within the quality team
- Continuous Improvement
- Identify areas of improvement and work with cross functional teams to implement enhancements
- Proactively address service gaps and implement corrective actions to prevent future issues
- Stay up to date with industry best practices and emerging trends to enhance our services Quality
- Reporting
- Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
- Analyze data to identify root causes of quality issues and recommend solutions
- Client and Stakeholder Communication
- Collaborate with clients to understand their quality expectations and feedback
- Act as a liaison between clients and internal teams to address quality concerns and implement improvements
- Compliance and Standards
- Ensure compliance with industry regulations and quality standards
- Keep abreast of changes in regulations and standards to maintain compliance
- Any Graduate/PG/MBA.
- Strong knowledge of quality assurance methodologies and tool
- Excellent leadership interpersonal and communication skills
- Analytical and problem solving skills with the ability to interpret data and
Employment Type: Full Time, Permanent
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What Group Manager at WNS are saying
Rating based on 158 Group Manager
reviews
Anonymous · Procurement & Supply Chain
in Mumbai
The name is there in the market but there is very less work life Ballance.
- Job security - Good
The company itself is not good to work. No work life balance. They play with your bonus out and give it as per their wish. Minimum duration for promotion is 4 years even if you perform good. Want you to work on weekends also
- Promotions - Poor
Group Manager salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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WNS Mumbai Office Locations
Maharashtra 400079
Maharashtra 400079
