Advisor - Customer Success (0-3 yrs)

Designation : Advisor / Customer Success Advisor

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra

About the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process .

Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese,Gujarati.

Roles and responsibilities :

- Working effectively in a fast-paced environment

- Using assigned software and tools to manage customer interactions and data

- Adhering to company policies and procedures

- Maintaining a professional and courteous demeanor at all times

- Providing information about insurance products

- Processing insurance applications or claims

- Answering customer questions about insurance policies

- Handling inbound and outbound calls (depending on LOB)

- Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information

- Providing accurate and timely information to customers

- Troubleshooting problems and guiding customers through solutions

- Maintaining records of customer interactions

- Escalating unresolved issues to the appropriate department

What We Offer:

Salary: Freshers - up to - 28,500 CTC | Experienced - up to - 40,000 CTC

Location: Pune, Maharashtra

Qualifications: Graduation is mandatory Interview schedule:

Shift timings: Monday to Saturday, 10 AM to 5 PM

Qualifications

- Graduation in any field

Nice to have

- Good verbal and written skills.

- Good Communication and Interpersonal skills

- Domain Knowledge.