Executive - Customer Success (0-2 yrs)

Responsibilities:

- Proactively engage with customers to understand their needs and goals.

- Act as the primary point of contact for new customers, providing guidance and support.

- Respond to customer feedback promptly and proactively.

- Monitor customer usage and satisfaction metrics.

- Collaborate with internal teams to resolve customer issues.

- Work with sales and marketing teams to boost customer referrals and develop case studies.

- Provide timely solutions to enhance the customer experience.

- Connecting with leads in real time through calls and direct chats

- Responding to customer inquiries and resolving their issues promptly

- Adhering to established sales processes and standard operating procedures

- Managing teams and working across multiple departments in a fast-paced environment.

- Building high-quality relationships with customers and team members

- Working collaboratively with the team to reach common goals

- Providing accurate recommendations and information to customers and prospects

- Coordinating with cross-functional teams to ensure a seamless customer experience.