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Genpact

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3.8

based on 30.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Top Rated IT/ITES Company - 2024

2171 Genpact Jobs

Senior Manager - Lean Digital Transformation

Headstrong (GENPACT)

3.8

based on 30.7k Reviews

11-15 years

₹ 9.3 - 40.05L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Senior Manager - Lean Digital Transformation

Genpact

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Consulting Automation Testing Analytical Chemistry Robotics Digital Transformation

+ 4 more

Job Description

Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager / Senior Manager - Lean Digital Transformation

This role is to provide Process Excellence & Transformation support to Genpact businesses based in Philippines, which support respective global clients.

This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.

Responsibilities

Ops risk identification and mitigation Targeted focus on process management within control limits

Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement

Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [ VG ] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)

Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities

Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology

Working closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

Initiating and leading projects that improve end-to-end processes

Setting, validating , and auditing measurement systems to deliver business impact

Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives

Supporting Transition teams in volume analysis, metric base lining and target setting for new processes

Driving Standardization and Global Best Practices within the organizatio n

Interact with Clients to understand Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills

Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure timely adherence to those plans

Conceptualizing and completing Black Belt [ BB ] projects aimed at driving End-to-End business impact to processes

Fulfilling the requirements and Achieve BB Certification within 18-24 months

Qualifications we seek in you

Minimum Qualifications

University graduate

Excellent Project Management experience Designing and driving small to large scale improvement & transformation projects

Excellent Problem Solving & Analytical bent of mindset

Lean & Green Belt Trained, Tested, Certified

Good knowledge on Automation + Robotics + Other digital technologies

Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs

Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization excellent Communication Skills

Ability to work independently with a sense of urgency

Critical thinking & accountability

Good Leadership, consultative & partnering skills required

Openness to new ideas and diverse cultures

Relevant experience in the design, implementation, and administration of Digital transformation projects

Preferred Qualifications/Skills

D omain SME Preferred Contact Centre Operations - Good Insurance and F&A background would be an advantage

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training

Employment Type: Full Time, Permanent

Read full job description

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What people at Genpact are saying

3.6

Rating based on 377 Senior Manager reviews

Anonymous · Teaching & Training in Gurgaon / Gurugram

Likes

Some leaders are really sharp and there’s a lot you can learn from them.

Dislikes

The system has been stacked against the employees and their well-being. The structure is such that no amount of work is ever going to enough. Everyone is always working and constant hustle is being worn as a badge of honor. It’s a structure which is not conducive to one’s mental well-being.