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Genpact

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10+ Interview Questions and Answers

Updated 27 Oct 2024
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Q1. What were key challenges faced on your Oracle cloud implementations and solutions provided by you without consulting Oracle folks?

Ans.

Key challenges faced on Oracle cloud implementations and solutions provided without consulting Oracle folks

  • Integration with legacy systems

  • Data migration and mapping

  • Customization of applications

  • Performance tuning

  • Security and access control

  • Provided solutions through research and collaboration with team members

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Q2. What is the Methodology you have used to solve the business problem

Ans.

I have used a combination of Agile and Lean Six Sigma methodologies to solve the business problem.

  • Started with defining the problem statement and identifying the root cause

  • Used Lean Six Sigma tools like process mapping, fishbone diagram, and statistical analysis to identify areas of improvement

  • Implemented changes using Agile methodology with iterative sprints and continuous feedback

  • Monitored progress using metrics and made necessary adjustments

  • Ensured sustainability of the so...read more

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Q3. Common variances we notice while doing monthly comparison between Budget and Actual

Ans.

Common variances between Budget and Actual in monthly comparison

  • Revenue and expenses may be higher or lower than budgeted

  • Timing differences in expenses or revenue recognition

  • Changes in market conditions or customer behavior

  • Unexpected events or emergencies

  • Inaccurate budget assumptions or estimates

  • Changes in exchange rates or interest rates

  • Inflation or deflation

  • Changes in government regulations or taxes

  • Unforeseen competition or market disruption

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Q4. Mostly challenging task you faced and how you get it resolved

Ans.

Managing a team with conflicting personalities and work styles

  • Identified individual strengths and weaknesses

  • Facilitated team building activities to improve communication and collaboration

  • Implemented a project management tool to streamline workflow and assign tasks efficiently

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Q5. How do you manage resistance and ensure stakeholder buy in?

Ans.

I manage resistance by addressing concerns, building trust, and involving stakeholders in decision-making.

  • Address concerns and fears openly and transparently

  • Build trust through effective communication and relationship-building

  • Involve stakeholders in decision-making to increase buy-in and ownership

  • Provide clear rationale and benefits of proposed changes

  • Offer training and support to help stakeholders adapt to changes

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Q6. How do you create various change strategies?

Ans.

I create various change strategies by analyzing the current situation, setting clear goals, involving stakeholders, and implementing a structured plan.

  • Analyze the current situation and identify areas that need improvement

  • Set clear and achievable goals for the change process

  • Involve key stakeholders in the decision-making process to ensure buy-in and support

  • Develop a structured plan with specific actions, timelines, and responsibilities

  • Monitor progress and make adjustments as n...read more

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Q7. How reserves will move with life of the policy

Ans.

Reserves increase over time as premiums are paid and decrease as claims are paid out.

  • Reserves are funds set aside by an insurance company to cover future claims.

  • As premiums are paid, reserves increase.

  • As claims are paid out, reserves decrease.

  • The amount of reserves needed for a policy depends on factors such as the policy's duration, the insured's age and health, and the type of coverage.

  • For example, a whole life insurance policy will have higher reserves than a term life ins...read more

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Q8. Growth and learning oportinities in the business analytics domain

Ans.

There are ample growth and learning opportunities in the business analytics domain.

  • The field of business analytics is constantly evolving, providing opportunities to learn new techniques and tools.

  • Working on diverse projects with different clients can help develop a broad skill set.

  • Attending conferences and workshops can provide exposure to the latest trends and best practices.

  • Networking with peers and mentors can provide valuable insights and guidance.

  • Opportunities for advan...read more

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Q9. Customer services how can improve

Ans.

Improving customer service can be achieved through various means.

  • Providing prompt and efficient service

  • Offering personalized solutions to customers

  • Training staff to handle difficult situations

  • Using customer feedback to improve service

  • Implementing technology to streamline processes

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Q10. How can improve customer service

Ans.

Improving customer service can be achieved by focusing on communication, training, and personalization.

  • Implement regular training sessions for customer service representatives to improve their communication skills and product knowledge.

  • Use customer feedback to identify areas for improvement and make necessary changes.

  • Personalize the customer experience by addressing them by name and offering tailored solutions to their needs.

  • Provide multiple channels for customers to reach ou...read more

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Q11. Describe me the revenue recognition model

Ans.

Revenue recognition model is a set of guidelines for when and how revenue should be recognized in financial statements.

  • Revenue is recognized when it is earned, not necessarily when cash is received.

  • It should be realized or realizable and earned.

  • There are different methods like percentage of completion, completed contract, and sales basis.

  • GAAP and IFRS have specific rules for revenue recognition.

  • Example: Subscription services recognize revenue monthly as the service is provide...read more

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Q12. How can banking process

Ans.

Banking processes can be improved through automation, digitization, and customer-centric approach.

  • Automation of routine tasks can reduce errors and increase efficiency.

  • Digitization of documents and processes can improve accessibility and speed up transactions.

  • Adopting a customer-centric approach can enhance customer experience and loyalty.

  • Implementing robust security measures can protect against fraud and cyber threats.

  • Using data analytics can provide insights for better deci...read more

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Q13. Explain the process and decisions

Ans.

The process and decisions involve analyzing data, identifying goals, creating strategies, and implementing actions.

  • Gather and analyze data to identify areas for improvement

  • Set goals and objectives based on the analysis

  • Create strategies and action plans to achieve the goals

  • Implement the action plans and monitor progress

  • Make decisions based on the results and adjust strategies as needed

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Q14. F&A automation experience

Ans.

I have extensive experience in F&A automation, including implementing and managing various software solutions.

  • Implemented automation solutions for accounts payable and receivable processes

  • Managed implementation of ERP systems for financial reporting and analysis

  • Developed and maintained financial models using VBA and SQL

  • Reduced manual data entry by 50% through automation of bank reconciliations

  • Implemented robotic process automation (RPA) for invoice processing

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Q15. Accounting for prepaid

Ans.

Prepaid expenses are costs that have been paid in advance but have not yet been incurred.

  • Prepaid expenses are recorded as assets on the balance sheet until they are used up or expire.

  • Common examples of prepaid expenses include prepaid rent, insurance premiums, and subscriptions.

  • To account for prepaid expenses, they are initially recorded as a debit to a prepaid expense asset account and a credit to cash or accounts payable.

  • As the prepaid expenses are used up, they are expense...read more

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Q16. Explain IFRS in detail

Ans.

IFRS stands for International Financial Reporting Standards, a set of accounting standards developed by the International Accounting Standards Board (IASB).

  • IFRS is a globally accepted set of accounting standards used for financial reporting.

  • It aims to provide a common language for companies to communicate their financial information.

  • IFRS covers a wide range of topics including revenue recognition, financial instruments, and leases.

  • Adoption of IFRS is mandatory in many countri...read more

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Q17. Explain accounting and finance

Ans.

Accounting involves recording, summarizing, and analyzing financial transactions, while finance focuses on managing assets and liabilities.

  • Accounting involves recording financial transactions, preparing financial statements, and analyzing financial data.

  • Finance focuses on managing assets and liabilities, making investment decisions, and analyzing financial risks.

  • Accounting provides information for decision-making, while finance helps in allocating resources efficiently.

  • Exampl...read more

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Q18. Explain accounting

Ans.

Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.

  • Involves recording financial transactions

  • Summarizing financial data in financial statements

  • Analyzing financial information to make business decisions

  • Reporting financial results to stakeholders

  • Follows Generally Accepted Accounting Principles (GAAP)

  • Examples: preparing balance sheets, income statements, cash flow statements

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