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Fusion CX
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78 Fusion CX Jobs
Real Time Analyst (RTA) Executive
Fusion CX
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage call volume, daily attendance, and program break schedules to ensure operational efficiency for healthcare clients.
- Collaborate closely with the operations team to analyze delivery processes and identify areas for improvement.
- Generate ideas for process and service enhancement, contributing to continuous improvement initiatives.
- Produce daily, biweekly, and monthly internal and external reports to track performance metrics.
- Assist with various projects and additional duties as assigned by management.
Essential qualities and attributes required for a successful Healthcare Real-Time Analyst or RTA Executive in Kolkata:
Education and Experience:
- Bachelor s degree or equivalent education preferred.
- Minimum of 1 year of experience in Workforce Management RTA role.
- Graduation or non-graduation qualifications are acceptable.
Skills and Qualifications:
- Demonstrated strong work ethic and reliability.
- Proficiency in advanced Microsoft Excel, including advanced formulas, Word, and Email.
- Experience with IEX, CMS, and Avaya systems preferred.
- Ability to create detailed reports in Excel and forecast results effectively.
- Meticulous attention to detail and a high level of accuracy in work.
- Capable of multitasking, maintaining focus, and completing tasks within specified timeframes.
- Previous experience in a call center environment is essential.
- Prior experience in workforce management is an advantage for the real-time analyst role in Kolkata.
Personal Attributes:
- Proactive and capable of taking initiative.
- Flexible team player with a positive and collaborative attitude.
- Strong time management skills with the ability to work independently and meet deadlines.
- Competent in managing multiple projects concurrently.
- Friendly, professional demeanor with excellent communication skills.
- Organized and adaptable to changes in a dynamic work environment
- Exceptional attendance record and punctuality.
- Proficient in problem-solving and decision-making.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Real Time Analyst roles with real interview advice
Top Fusion CX Real Time Analyst Interview Questions
Q1. 2- What is BPO and it's complete name?
asked in
Customer Care Executive interview
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in
Customer Care Executive interview
Q3. Are you comfortable to solve customer queries over email or phone?
asked in
Customer Care Executive interview
What people at Fusion CX are saying
Rating based on 6 Real Time Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Likes
Company Culture, Seniors are very supportive.
- Company culture - Good
Dislikes
Salary, Job security, Basically everything except company culture
- Salary - Poor
+3 more
Real Time Analyst salary at Fusion CX
reported by
21
employees
₹1.4
L/yr - ₹3.5
L/yr
41%
less
than the average Real Time Analyst Salary in India
View more details
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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