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Trainer Telecommunication
Fusion CX
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
- Managing and conducting New Hire Training batches to ensure all new recruits are fully equipped with the necessary knowledge and skills.
- Delivering engaging and effective process training that fosters learning outcomes.
- Creating learning experiences that engage learners to achieve and demonstrate learning outcomes
- Collating feedback on completed training to evaluate and measure results and make improvements where required
- Developing and updating training schedules to assess and address training needs.
- Collaborating with other trainers, managers, and leadership to ensure cohesive and aligned training strategies as a trainer in a telecommunication process.
- Tracking and compiling collected data, ensuring accuracy and effectiveness.
- Designing and conceptualizing training materials to meet the learning needs of new hires and employees.
- Communicating ongoing training requirements and conducting refresher courses based on TNI/BQM (Training Needs Identification/Business Quality Measures).
- Testing and reviewing materials to maintain relevance and accuracy.
- Keeping a comprehensive database of all training materials for easy access and continuous updates.
- Managing Process Knowledge Tests (PKT) for consistent knowledge assessment.
Minimum experience and other qualities required for the role of telecommunication trainer in Durgapur:
- The minimum educational qualification required is a graduate in any discipline.
- At least one year of experience as a trainer, preferably in a telecommunication process or related field.
- Excellent communication and presentation skills, capable of simplifying complex topics with ease.
- Strong analytical skills with the ability to conduct Root Cause Analysis (RCA) when necessary.
- Proficiency in Excel and PowerPoint for tracking data, compiling reports, and delivering training content.
- Proven ability to engage learners and facilitate learning outcomes effectively.
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
No travel
Day Shift
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