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Firstsource Solutions

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3.7

based on 4.6k Reviews

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118 Firstsource Solutions Jobs

Data Analyst

Firstsource

 · 

3.7

 based on 4.6k Reviews

1-6 years

Hyderabad / Secunderabad, Bangalore / Bengaluru, Mumbai

1 vacancy

Data Analyst

Firstsource Solutions

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Nice Verint Text Analytics

Job Description

Roles and Responsibilities

  • Conduct data analysis using tools like Nice Actimize, Nexidia, Verint, and Text Analytics to identify trends and patterns in customer interactions.
  • Develop reports and dashboards to visualize findings and provide insights on customer behavior.
  • Collaborate with cross-functional teams to implement process improvements based on analysis results.
  • Provide recommendations for product enhancements or new features based on data-driven insights.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Data Analyst roles with real interview advice

Top Firstsource Solutions Data Analyst Interview Questions

Q1. Do you know the english well and have a skill of computer
asked in Customer Service Associate interview
View answer (1)
Q2. How do you create GQL server, directive in GQL, Fragments in GQL how do you write unit tests for gql Queries/mutations (on the server side) ... read more
asked in Senior Software Engineer interview
View answer (1)
Q3. What are the contents in PDD and SDD that are relevant for RPA developer ?
asked in RPA Developer interview
View answer (1)
View all 90 questions

What people at Firstsource Solutions are saying

3.5
 Rating based on 9 Data Analyst reviews

Likes

Everyone freinfly manner

  • Skill development - Good
    • +1 more
Dislikes

Manager are nt supporting anything

  • Salary - Bad
    • +4 more
Read 9 Data Analyst reviews

Data Analyst salary at Firstsource Solutions

reported by 78 employees with 1-5 years exp.
₹1.5 L/yr - ₹5.8 L/yr
54% less than the average Data Analyst Salary in India
View more details

What Firstsource Solutions employees are saying about work life

based on 4.6k employees
61%
53%
64%
54%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Firstsource Solutions Benefits

Submitted by Company
Job Training
Soft Skill Training
Cafeteria
Free Transport
Submitted by Employees
Job Training
Cafeteria
Free Transport
Soft Skill Training
Work From Home
Health Insurance +6 more
View more benefits

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Firstsource Solutions Mumbai Office Locations

View all
Mumbai  (2)
Mumbai, Maharashtra Office
Headquarter
4th Floor, Umang Tower, Mindspace, New Link Road, Malad West, Mumbai 400064 Mumbai, Maharashtra
400064
Mumbai Office
Firstsource Solutions Ltd, 6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel Parel Mumbai
Maharashtra 400013

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