ServiceNow Developer - ITOM Module (5-9 yrs)

Role : ServiceNow Developer

Exp : 5 yrs - 7+ Yrs

Location : Hyderabad

Job Description :

- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.

- As a ServiceNow Developer ITOM, you will work to craft, configure, script, and lead the technical solution on the ServiceNow platform to ensure a successful deployment for our customers.

- You will work closely with the Platform Architect to refine ServiceNow platform requirements (Stories), and complete the development of the agreed upon solution.

- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

- Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery.

- Experienced in implementation of ITOM solutions using industry best practices.

- Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors, and Event rules.

- MID Server management experience.

- Understanding of Configuration Management related activities related to data validation and health.

- Experience configuring discovery patterns and understanding when not to customize a discovery pattern.

- Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.

- Work with Application SMEs to capture entry point data for key business applications.

- Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.

- Identify potential Service Mapping candidates based on horizontally discovered data.

- Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.

- Formulate and define system scope and objectives for assigned projects.

- Develop appropriate software solutions to requests for new services and functionality.

- Develop detailed Clientifications, application coding, unit and systems testing for the IT department.

- Examine, devise, and modify procedures to solve moderately complex problems in regard to existing system capabilities, operating time or the form of desired results

- Coordinate and support software production schedules and processing.