648 Escalations Jobs

Greetings Indore!

Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!

Job Role: Customer Care Executive (L2)

Location: Indore

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives (L2). As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound and outbound calls and handle escalation cases.

Responsibilities:

- Handling escalation cases

- Handling customer inquiries and resolving issues via phone

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals

Requirements:

- Minimum 12th pass qualification

- Minimum 1 year experience in customer support (voice)

- Excellent communication and interpersonal skills in English and Hindi

Shifts:

For male employees any 9 hours during 24x7

For female employees any 9 hours during 6 am to 9 pm

During training 6 working days with 1 rotational week off, after successfully hitting the production floor 5 working days with 2 rotational week off

Transporation:

Self

Salary :

CTC 27K

Inhand 23k

For candidates who want to relocate will be provided with 14 days accommodation along with tickets and after successful completion of 3 months in the system 10k relocation bonus will be given.

How to Apply:

If you are passionate about delivering exceptional customer service and want to join our dynamic team, please submit your application to

Priyanka Dhar

7908390047

priyanka.dhar@teleperformancedibs.com

Or

Sneha Chatterjee

6290237491

sneha.chatterjee@teleperformancedibs.com

We look forward to welcoming you !!