General Operations/Admin operations/Business admin/vendor management

EY GDS Assurance General Operations – 65 Rank | Senior Associate

Who we are:

The Assurance practice at EY Global Delivery Services (GDS) provides comprehensive support to EY's client-serving teams worldwide, spanning a diverse range of industry sectors such as financial services, manufacturing, and technology. This is achieved by assembling the optimal mix of multidisciplinary professionals who possess deep sector knowledge and specialized expertise in their respective fields.

The opportunity:

As a key member of the Operations team, you will play a crucial role in providing support for various functions throughout all Assurance sectors and geographical regions. Being this team, you play a pivotal support link between the business and various auxiliary teams, including Facilities, Technology, Talent, Finance, Procurement, and the Crisis Management Team, among others.

To enhance the employee experience, the team meticulously addresses key elements of policies, communication, and SOPs for EY-specific tools, streamlining fundamental processes to alleviate the burden of time-sensitive tasks. Additionally, the team manages its own time-critical operations, consistently striving to bolster collaboration and foster greater uniformity.

Your key responsibilities

1. Supporting Operations Managers and Above: Assist in ongoing projects and time-bound engagements.
2. Location Operations SPOC: Act as the primary point of contact for location operations within the service line, handling initial escalations.
3. Engagement Insights and Process Improvements: Participate in location or engagement-related discussions to gain insights for process enhancements.
4. Location Stakeholder Management: Maintain a positive reputation with local senior managers and leaders at your base GDS location.
5. Collaboration with Support Teams: Cultivate strong relationships with other support teams, including Facilities, Security, Transport, Procurement, Talent, and Finance.
6. Event Engagement: Provide high level of support when a leadership visit, or an event is planned in your location.
7. Active Involvement in Operations Initiatives: Deeply engage in any assigned operations initiatives.
8. Leadership in Specific Engagements:

a. Handle crises management documents and initiatives.

b. Sending new hires communication and effectively incorporating the latest updates.

c. Conduct headcount reviews and periodically share updates with stakeholders.

d. Collate mobility-specific periodic reports.

e. Review and reconcile client billable and non-billable expenses.

f. Obtain approvals from the Service line leader for

„ Purchase order

„ Budget transfer

„ Expenses, and

„ Travel requirements

1. Policy and Compliance Knowledge: Maintain a high level of understanding regarding GDS and service line-specific policies and compliance.
2. Coaching and Mentorship: Provide coaching and mentorship to subordinates.

Skills and attributes for success

1. Effective Communication: Proficient in both written and verbal English.
2. Pressure Handling: Capable of performing under tight timelines and pressure.
3. Collaborative Attitude: A proactive team player with a can-do attitude.
4. Stakeholder Management: Demonstrated ability to handle multiple stakeholders.
5. Excel Proficiency: Excellent skills in Microsoft Excel and the Office 365 platform.
6. Mail Merge Knowledge: Familiar with mail merge techniques.
7. Data Insight and Formulas: Able to present data insights using Excel formulas.
8. Continuous Learning: Self-driven and open to exploring new knowledge.
9. Automation Mindset: Adaptive to automation and process improvement.
10. Logical Reasoning and Negotiation Skills: Possesses robust logical reasoning and negotiation abilities.

Qualifications required to be eligible for the position.

1. Graduate with 3-5 years of relevant experience.
2. Preferred experience in general operations, office administration, vendor management, or the travel industry.