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Engaged Employer

Ernst & Young

Compare

3.4

based on 10.2k Reviews

2462 Ernst & Young Jobs

Supervising Associate-Technical Operations Specialist

Ernst Young

3.4

based on 10.2k Reviews

4-7 years

Kochi

1 vacancy

Supervising Associate-Technical Operations Specialist

Ernst & Young

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Quality Assurance Consulting SQL Analytical Chemistry

+ 3 more

Job Description

ES- Finance: Reporting and Data Analytics Centre of Excellence

Job Title: Technical Operations Specialist

Function: Global Finance

Sub-Function: Reporting and Data Analytics

Overview:

The Reporting and Data Analytics sub-function (R&DA) is a leading-edge organization providing powerful analytical solutions to evolve our ability to provide insights to the business. The R&DA ensures that EY is keeping pace with the many analytical and technological changes taking place in the business world, evolving our tools and the way we look at information, to best support the client serving as well as corporate responsibilities in a rapidly changing business world.

Role Opportunity:

We are seeking a dedicated and detail-oriented person to join our dynamic technical operations team focused on ServiceNow triage. The ideal candidate will be responsible for the allocation of tickets to various teams, managing configuration for our user access application, and performing a variety of other tasks. This role requires a proactive individual with excellent organizational skills and a good understanding of ServiceNow, Alteryx, SharePoint, and SQL.

Role Responsibilities:

Ticket Allocation and User Access Application Management:
- Efficiently triage and allocate ServiceNow tickets to appropriate teams
- Manage security protocols and maintain configuration within the R&DA User Access systems
Other Responsibilities:
- Provide weekly status updates
- Collaborate with team members to ensure accurate and timely updates
- Publish ServiceNow statistics and respond to ServiceNow-related requests
- Maintain and update the Report List configuration:
  - Create new report IDs
  - Update report elements (status, URL) across all environments
- Maintain the list of RRF in SharePoint
- Provide usage statistics on reports as needed

Skills And Qualifications:

Successful candidates will have:

Prior experience with ServiceNow ticketing system
Basic knowledge of Alteryx, SharePoint, and SQL
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented with a focus on accuracy and efficiency

In addition, these skills would be an asset:

Experience in managing security within IT systems
Familiarity with reporting tools and data analysis
Proficiency in creating and maintaining reports and dashboards

Our Ideal Candidate:

The ideal candidate for the this position will be a proactive and detail-oriented professional with a good background in IT service management and security. They will have proven experience with the ServiceNow ticketing system and possess basic knowledge of Alteryx, SharePoint, and SQL. The candidate will excel in organizational and multitasking skills, ensuring efficient triage and allocation of tickets to appropriate teams while maintaining security protocols.

Strong communication and interpersonal skills are essential, as the candidate will work both independently and collaboratively within a team. Attention to detail and a focus on accuracy and efficiency will be key attributes, along with a passion for professional growth and development in a dynamic and innovative environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight locations - Argentina, China, India, Philippines, Poland, Mexico, Sri Lanka and Spain and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you : We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership : We ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You ll be embraced for who you are and empowered to use your voice to help others find theirs.