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2362 Ernst & Young Jobs

Salesforce BA

1-6 years

Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru

8 vacancies

Salesforce BA

Ernst & Young

posted 22hr ago

Job Description

Roles and Responsibilities


Essential Job Functions 


  • Act as a trusted advisor in understanding and analysing client's business requirements, customer experience needs and aspirations and enabling clients to understand the Art-of-the-possible for CRM Transformations in Marketing, eCommerce, Sales, Service etc.
  • Work with internal stakeholders & clients to build Business Strategy, Business Case, As-Is to To-be Customer Journey & Business Models, front-end CRM Strategy across -Marketing, Sales, eCommerce & Customer Service Touchpoints.
  • Understand the limitations of client/ internal tech stacks, ecosystems and business model and provide design advice wherever necessary.
  • RFP/ RFI & Proposals: Own and lead writing and responding to winning CRM transformation.
  • Should have strong expertise in creating client presentations of top quality and should have strong command on story telling.
  • Should have expertise in creating process maps, process flow charts, process benchmarking, writing detailed user stories, identifying gaps in the process and creating recommendations.
  • Should have expertise in CX Journey design, Digital Platforms & products in the CRM space of Marketing, Sales, eCommerce & Customer Service.
  • Understand the customer business requirements and articulate them in the form of user stories, business requirement documents
  • Act as a liaison between the business client and technical team by planning, conducting, and directing the analysis of complex business problems
  • Support clients organizational transformation goals by understanding the operational current state, future state and business values; helping to define and drive business solutions to meet the transformation goals
  • Analyze and provide input on the methodologies and frameworks to be used during the requirement and execution of projects
  • Lead requirements elicitation sessions to understand business problems
  • Determine the gaps between requirements and product functionalities and define workable solutions to bridge the gaps
  • Be part of a scrum team and help Product Owner in Sprint Prioritization
  • Work directly with all levels through to senior management across the organization and be considered as a high-level expert
  • Engage at the pre-sales stage to ensure the business drivers are understood and that the solutions proposed are targeted to help meet the business value / KPI’s indicated
  • Experience leading a business requirement process with both technical and business partners
  • Provide consulting relating to CRM and customer services domain
  • Drive and help execute Strategy by understanding the best mix of technologies and platforms
  • Working closely with the Development Team during the Implementation to ensure close monitoring and adherence to the Design
  • Ensuring successful Solution platform adoption by working closely with the Enterprise customers

Technical Skills/Tools Requirement


  • Salesforce (SFDC / SFMC)
  • Salesforce Business Analyst Certified is a must
  • Certification in one or more Salesforce clouds (Sales / Service / Industry clouds)

Other skills    Essential


  • Clear understanding of CRM and customer service
  • Passionate about data-driven transformation and using data to inform decisions
  • Enthusiastic and self-motivated, with the ability to lead projects proactively
  • Meticulous attention to detail, with an overall passion for continual improvement
  • Credible and articulate, with excellent communication, presentation and interpersonal skills
  • Ability to interact with stakeholders at all levels of seniority
  • Experience in managing cross border stakeholders
  • Highly enthusiastic in learning new technologies that support the fast changing digital marketing technologies

Desirable  


  • Understanding sector challenges and trends
  • Have experience in any one of the sectors like Consumer Products, Retail, Telecom, BFSI, Life Science or manufacturing

Employment Type: Full Time, Permanent

Read full job description

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What people at Ernst & Young are saying

Sales salary at Ernst & Young

reported by 2 employees with 8 years exp.
₹8.6 L/yr - ₹10.9 L/yr
170% more than the average Sales Salary in India
View more details

What Ernst & Young employees are saying about work life

based on 10.2k employees
73%
91%
52%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ernst & Young Benefits

Work From Home
Soft Skill Training
Health Insurance
Job Training
Team Outings
Cafeteria +6 more
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Ernst & Young Bangalore / Bengaluru Office Locations

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Bangalore Office
Ernst & Young, 3rd Floor, Tower C, RMZ Infinity Municipal No. 3, Survey No 1477/2 & 10, Old Madras Road, Benniganahalli, K.R. Puram Bangalore
Karnataka 560016
Bengaluru Office
Ernst & Young Tower C, 3rd Floor, RMZ Infinity Municipal No. 3, Old Madras Road Survey No 1477/2 & 10 Benniganahalli, K.R. Puram 560016 Bengaluru Ernst & Young UB City, Canberra Block 12th & 13th Floor No. 24, Vittal Mallya Road Bengaluru Bengaluru
560001

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