Salesforce Functional Consultant - Sales & Service Cloud

Key Responsibilities :

- Participate in sessions with Salesforce.com customers and other team members to understand Business Requirements and Business Processes.

- Document and analyze required information and data

- Prepare requirements, specifications, business processes and recommendations

- Elicit Functional Requirements through various communication channels

- Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope

- Configure and customize Salesforce.com Sales and Service applications.

- Initiate, drive and deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported and delivered to the highest standards.

- Excellent understanding of Salesforce best practices.

- Exhibit creativity and resourcefulness at problem-solving while collaborating and working effectively.

- Perform research and implement best practices into problem avoidance and continuous improvement.

Desired Candidate Profile :

- Deep functional or technical expertise in applications on the Salesforce platform Sales Cloud, Service Cloud, knowledge on other clouds is an added advantage

- Strong understanding of Salesforce capabilities and their applicability to solving complex business problems.

- Solid understanding of SDLC processes and experience working on Agile projects with distributed teams.

- Experienced in establishing best development practices and someone who always strives for continuous improvement.

- Proven track record of designing, developing and implementing enterprise level salesforce solutions.

- Continuous and persistent learner, Good communicator

- Potential or experience in people coordination skills.

- Good project methodology or experience in previous projects

- Good communication skills