Analyst Credit and Collections - AR

PURPOSE OF THE POSITION:

The Collections Analyst will ensure timely and accurate collections, reporting and enforcement of credit policies in accordance with company policies and procedures. This role will assist in the formation of a new accounting shared services team in the Inspire Hyderabad Support Center (HSC”) and will be responsible for training and transitioning work from the Global Accounting Shared Services support centers in Atlanta, GA and Canton, MA to the HSC.

This role will partner closely with the Franchise Revenue, Corporate Cash, and Franchise Services teams in the Atlanta and Canton support centers. The successful candidate will have prior experience with collections and accounts receivable functions in a shared services environment, strong communication skills, and experience building relationships and communicating with both external and internal stakeholders.

KEY RESPONSIBILITIES:
Responsibilities will focus on the evaluation / management of risk, monitoring customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues that impede performance. Ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.

• Assist with collection effort and manage risk for assigned franchisees/brands.
• Ensure compliance with credit and collections policies and procedures.
• Review of the accounts to determine reasons for non / slow payment.
• Make franchisee calls to proactively assist in paying invoices as necessary.
• Escalate potential franchisee issues in a timely manner.
• Coordinate with Accounts Receivable Analysts to ensure integrity of franchisee master data is maintained.
• Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment.
• Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis.
• Participate in planning/testing/training for system integrations, updates, and maintenance.
• Research and resolve franchisee account discrepancies and disputes.
• Work with Franchise Services, Legal, and FP&A teams to facilitate set-up and execution of any additional billing or credit programs involving franchisees.
• Assist with ad hoc projects and analysis as required.
• Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required.
• Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation.

EDUCATION QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance or related field
• Certified Public Accountant or Chartered Accountant not required but is a plus

EXPERIENCE QUALIFICATIONS:

• 3+ years of experience in a similar role, including exposure to the Order to Cash cycle
• Prior experience working in a global accounting support center
• ERP financial systems experience
• Restaurant franchising or hospitality experience preferred but not required.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

• Excellent verbal and written communication, active listening, and interpersonal skills.
• Demonstrates a customer focused approach.
• Organized and detail oriented.
• Experience with Oracle Cloud and/or system implementations or upgrades is a plus.
• Ability to work independently to meet assigned deadlines and make sound decisions.
• Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities.
• Highly proficient in Outlook, Excel and Word.
• Ability to interpret and analyze data and make recommendations based on findings.
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative

DECISION MAKING AUTHORITY: