TechOps-DE-CloudOps-CLOUD Computing -Automation - Scripting

The opportunity

As a Python Automation Engineer, you will be responsible for executing and maintaining automation scripts, ensuring the efficiency of operational workflows. Your focus will be on Python-based automation, log analysis, and workflow optimization using various tools. You will also handle incident support, request fulfillment, and troubleshooting while escalating unresolved issues to the appropriate teams.

Your key responsibilities

• Automate operational tasks using Python and Bash, following predefined runbooks and SOPs.
• Support incident response and request fulfilment by analysing logs and executing automation scripts.
• Maintain and enhance automation workflows for log processing, alerting, and event correlation
• Troubleshoot infrastructure and cloud automation issues, ensuring proper execution of automation playbooks/scripts
• Reassign unresolved tickets to the appropriate product team while maintaining proper documentation.
• Conduct scheduled automation health checks, ensuring seamless execution of automated processes.
• Participate in shift handovers and weekly meetings with the client to provide updates on automation improvements.
• Identify recurring issues and contribute to the continuous improvement of automation solutions in collaboration with product team

Skills and attributes for success

• Strong Python scripting skills for automation and troubleshooting.
• Basic understanding of Terraform Enterprise and Ansible Automation Platform for infrastructure and configuration automation.
• Knowledge of ITIL/ITSM processes and experience working with ITSM tools for ticket resolution and request fulfilment.
• Ability to follow structured SOPs and execute predefined runbooks efficiently.
• Effective problem-solving skills with a keen ability to diagnose issues and escalate when needed.
• Strong documentation and knowledge-sharing abilities for maintaining runbooks and automation guides.

To qualify for the role, you must have

• 1-3 years of experience in Python automation and operational support.
• Exposure to log monitoring and observability tools such as Splunk, OpenTelemetry, and Cribl.
• Basic experience in infrastructure automation with Terraform Enterprise and Ansible.
• Knowledge of incident response and escalation procedures in a 24x7 support environment.
• Willingness to work in a rotational shift model to provide round-the-clock support.
• A strong desire to learn and grow within a structured team environment.
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints

Technologies and Tools

Must haves

• Automation & Scripting: Experience in Python and exposure to Bash scripting
• ITSM tool: Any (with preference for ServiceNow tool).
• Log Processing & Monitoring: Experience in any one of the tools- Cribl, OpenTelemetry (OTEL), Splunk
• Infrastructure Automation: Experience in Ansible & Terraform

Good to have

• Certification: AWS and Python or similar certification
• Workload Automation: Autosys
• Cloud Security & IAM: AWS IAM policies, KMS
• Networking & Cloud Fundamentals: Basic knowledge of AWS networking, VPC configurations

What we look for

• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.