Credit & Collections Analyst

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

Responsible to ensure that the company s accounts receivable are converted to Cash (collected).
ensure that the company s DSO (DAYS SALES OUTSTANDING) is well within the internal benchmarks
This role requires you to partner with customers and other stakeholders within the Organization, whereby you provide resolution to the customer issue, remove the payment barriers, provide a good customer experience, and facilitate faster collections
Preferred Qualification / Skills
Graduate / Postgraduate in any stream
Minimum 8 + years of work experience in customer service
Strong written and oral communication
Order to cash / Collections experience preferable
Strong Interpersonal skills, Comprehension and Communication skills

Career Level - IC2

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts.
Collect overpayments from current and former employees.
Work with departmental managers to eliminate root cause of overpayment.
Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts.
Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest.
Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts.
Recognizes deteriorating credit situations recommending and implementing solutions.
Prepares collection reports.