Credit & Collections Analyst

This candidate is hired to manage collection process for Oracle NA region his core responsibility will be to connect with collect on overdue invoices and forecast any issues that may cause any delays.
He/She will ensure to resolve such roadblocks/disputes and work with customers to build strong relationship and rapport, this will have a positive impact on cash flow and customer experience.
He/She will be responsible to manage stakeholder expectations and include them in relevant communications to avoid any surprises.
Collaborate effectively with internal and external stakeholders and ensure stakeholder delight.
He/She will have to ensure that all queries are responded with in 2 WDs and work towards end to end resolution as and when applicable.
The candidate will be responsible reduce AR60+ by identifying issues and working on rollovers.