Senior Analyst - Collections

Key Objective

• Timely Cash collection of customer accounts, asserting credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal actions.

This role reports into Assistant Manager/Deputy Manager/Manager

Specific Responsibilities

• Interacting with US clients and helping them understand their invoices.
• Handling Top customer s (US based clients) billing related queries.
• Reduction in Ageing & Invoice Printing
• Basic Understanding of Order documents/Purchase Order/ Quote
• Responsible for Invoicing, Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues.
• Identification of right Point of Contact
• Combine resourcefulness and problem solving with good analytical skills of order management
• Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results.
• Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
• To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
• Maintained Productivity always at the given targets

Relevant Experience & Training

• Commerce graduate or equivalent with 6 plus years of experience in same role or in Accounting/Finance
• Working knowledge of MS Office and databases
• Excellent communication skills (written and oral)
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Flexibility to work in Shifts

Core Competencies

• Change Agility - Driving and responding to change
• Collaboration - Leveraging the combined strength of Oracle
• Communicating for Impact -Communicating openly and effectively to influence others
• Competitive Edge -Driving competitiveness and innovation
• Inspirational Leadership -Inspiring others through your example
• Mastering Complexity - Making timely business decisions with sound judgment
• Performance Drive & Execution -Leading by example to deliver business results

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

Career Level - IC2