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Ernst & Young
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TechOps-DE-CloudOpsAMS-SAP SD-Manager
Ernst & Young
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- bachelors degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences.
- Over 10 Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client.
- Responsible for providing support for SAP SD module incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onshore model.
- Defect resolution and defect analysis related to SD.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
- Experience with both S/4HANA and ECC.
- Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Pricing conditions and Discounts, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities, Sales reporting and analysis.
- Experience in SD integration points with other SAP modules like FI, SD, PP and PM.
- SAP Certification in SAP SD.
- User Training Experience.
- Experience in data migration (LSMW, SAP DS, SAP S/4HANA Migration Cockpit) and SAP upgrade projects.
- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist.
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation, applied AI tools and innovation.
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client.
- A team of people with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.
- An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
- Opportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries.
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Rating based on 364 Manager
reviews
Anonymous · Customer Success, Service & Operations
in Kochi
Professionalism
- Salary - Excellent
Leadership strategy is not well thought through. They hire without even thinking and then later when they do not want people .. they will find several reasons to move out those people. MOST of the Senior Managers with whom I worked, didn't know the process at all. They are having comfortable life in ey because they been in the system..Read More
- Job security - Bad
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