DET-ITSM Manager-GDSF

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Role Summary:

We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills, with an ITIL (v3, v4) Expert, Prince2, certification being a significant plus.

Key Responsibilities:

• Strategically guide clients in the adoption and optimization of ITSM frameworks, aligning IT services with their core business objectives.
• Lead the design and implementation of comprehensive ITSM strategies to drive client productivity, efficiency, and collaboration.
• Champion the continuous improvement of ITSM processes, leveraging industry best practices and cutting-edge methodologies.
• Perform in-depth analyses of client IT environments, identifying opportunities for service enhancement and innovation.
• Oversee complex ITSM projects from inception to completion, ensuring deliverables are achieved on time, within budget, and to the highest quality standards.
• Conduct advanced workshops and training sessions for clients on ITIL processes, fostering a culture of knowledge sharing and best practice adoption.
• Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
• Maintain expert-level knowledge of the ITSM landscape, including trends, emerging technologies, and regulatory changes.

Qualifications:

• Bachelor s degree in information technology, Computer Science, or a related field; Master s degree preferred.
• 10-15 years of progressive experience in ITSM roles, preferably within IT Consulting, Products, or Service Integrator Companies.
• Extensive experience in the design, deployment, and management of ITSM solutions and processes.
• Proven track record of leading IT transformation initiatives and operating model redesigns.
• Advanced analytical and problem-solving skills, with a demonstrated ability to tackle complex challenges.
• Outstanding verbal and written communication skills, with the ability to influence and engage at the executive level.
• Proven ability to lead and inspire teams, fostering an environment of collaboration and continuous improvement.
• ITIL4 certification is preferred.

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