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Engaged Employer

Ernst & Young

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3.4

based on 10.7k Reviews

Video summary

2149 Ernst & Young Jobs

Americas -Account Operations Specialist

Ernst Young

3.4

based on 10.7k Reviews

7-9 years

Kochi

1 vacancy

Americas -Account Operations Specialist

Ernst & Young

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Financial Analysis Consulting Biochemistry Procurement Microsoft Power BI

+ 2 more

Job Description

The Account Operations supervisor will play a critical role for delivering impactful services to internal stakeholders. This individual has a direct responsibility for overseeing, delegating, and managing account operations as well as oversight of business and budget planning, people management and communications, globally. The individual is responsible for owning and delivering operations and strategic enablement support to the leadership and help operationalize the support delivery model. The core focus will be to ensure seamless service delivery for ongoing initiatives and special projects that support EY s growth and profitability.

Key Responsibilities

Lead a team of account operations specialists
To liaise and work with accounts and internal business groups to scope support requirements, build processes for the execution of account s operational tasks.
Own, monitor and maintain the performance of Account Support Centre team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.
Responsible for project management, quality control, review of deliverables, and for embedding the principles of exceptional client service of being connected, responsive and insightful in our support to the account teams and internal business groups
Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure an appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team.
Own MIS and other operational reporting for the team and share relevant information with the business leaders and stakeholders.
Ensure relevant stakeholders receive and understand critical business indicators for the support.
Lead people engagement as a priority, taking steps to enhance the motivation of the teams, facilitation of knowledge sharing and development/identification of best practice
Improvising on delivery model needs, capacity allocation and workflows basis nature of work
Drive organizational compliances within the team and oversee compliance needs with managing client procurement tools.
Identify existing processes for refinement using digital platforms, automation tools, and analytics
Achieve operational excellence through the standardization of activities and best practice sharing.

Skills and Attributes for Success

Excellent spoken and written communication skills, as well as presentation skills and ability to build internal and external relationships
Strong upward management skills and exposure to working for / interfacing with senior management
Strong business acumen and commerciality, analytical and problem-solving skills, including financial analysis
Good management skills with the ability to complete multiple tasks and meet deadlines
Manage and support initiatives, clarify objectives, priorities, scope changes, and timelines
Expert in information sources relevant to business development needs
Communicate critical business indicators with in-depth reports and dashboards.
Advanced skills in Microsoft Office (Excel and PowerPoint)
Ability to analyze operational challenges and can deliver insightful solutions
Self-motivated with high levels of maturity, energy, enthusiasm, flexibility & assertiveness
Able to effectively summarize and conclude on work, applying appropriate documentation standards
Demonstrated success in building relationships at a senior level
Strong project management skills, including the ability to complete multiple tasks in a fast-paced environment
Ability to communicate and influence effectively (written/verbally) with people on a global basis
Understanding of firm s knowledge sharing resources and capabilities

Soft Skills

Capability to resolve issues independently and in a team.
Strong needs analysis and stakeholder negotiation skills
Attention to detail and quality
Focus on achieving intended outcomes in a timely manner
Challenge insightfully and propose credible solutions.
Enjoy a team-based environment and respect others opinions.
Willingness to learn new tools, technology, global developments, and processes.
Create a strong and positive rapport with leadership and team members.

Leadership and People Management

High-performing team player accustomed to an agile, fast-paced environment
Displays assertiveness however, should also be a good listener and consensus builder with executive level stakeholders
Effective in time management and project prioritization
Shows high degree of professionalism and integrity
Uses outstanding speaking and writing skills to enhance understanding and encourage collaboration
Collaborative mindset with ability to identify risk or opportunity areas
Ability to think ahead of the curve and forecast outcomes to suggest appropriate solutions

Experience

7+ years of hands-on experience in a fast-paced global environment
Experience of interacting with geographically dispersed professionals strongly preferred
Reporting experience, knowledge of standard metrics and key performance indicators
Understanding of business research or data interpretation and analysis concepts
Understanding of Project Management concepts and experience working on non-IT projects
Professional services industry experience, or internal or external client-serving experience preferred

Ideally, you ll also have

Data reporting skill
Proficient with MS office suite
Exposure to Power Platform tools like Power Automate, Power Apps, Power BI.
Credible experience working in a fast moving, client driven environment.
Professional services industry experience, or internal or external client serving experience preferred