Customer Service Support Advisor/ Project Analyst

Job Description – Customer Service Support Advisor


As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

• The opportunity: Customer Service Support Advisor/Project Analyst
• Location: Client office - Gurgaon (Cybercity) or Kolkata (DLF 2 Rd, Newtown)
• Employment type – FTE, 12-month contract
• Shifts: EMEA/UK shift timings, 5 days working, rotational week offs. From November to March, due to Daylight savings the shift timings will be from 1:30 PM to 10:30 PM or 2:30 PM to 11:30 PM.

Your key responsibilities

• Voice Role: Primarily focused on handling international customer inquiries and issues through voice calls.
• Online Front-Ending
• Upselling: Requires the ability to identify upselling opportunities and integrate them into customer interactions.
• Sales Pitch Flexibility: Should be adaptable and flexible in adjusting sales pitches based on customer responses and needs.
• Inbound Operations: Deals with incoming customer calls and inquiries.
• Customer-Focused: Prioritizes customer satisfaction and resolving issues promptly.

Qualification

• Experience required - 2 to12 months (International voice processes)
• Qualification - Bachelor's degree (any)
• Excellent English communication skills with a neutral accent.
• Strong Logical reasoning and interpersonal skills
• Competence in Windows based tools (Outlook/Word/Excel)

What we Offer:
- Pick up and drop cab service (as per client’s transportation service zone policy)
- Meals at subsidized rate
- Opportunities for professional growth and development