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3 Birdeye Customer Success Manager Jobs
Customer Success Manager, Enterprise
Birdeye
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
description
Why Birdeye
What You ll Do
Birdeye is looking for an Enterprise Customer Success Manager with a passion for relationship management. You will nurture and manage accounts to maintain a healthy life-cycle, ensuring customers see the benefits of our platform and renew. This is a vital and hands-on role, where you ll work hand-in-hand with customers to help improve their online reputation.
The Enterprise Customer Success Managet is a full time job based in the Dallas/Ft. Worth metro area.
Customer Success Values in a Nutshell
- We are Customer Obsessed
- We re a meritocracy - you re judged on performance not who you know
- We make data-driven decisions
- Your opinion matters. Collaborative environment to help make Birdeye successful
Responsibilities
- Responsible for renewals with clients
- Monitor and analyze account health to identify churn risk
- Ability to effectively manage delicate customer situations
- Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
- Weekly/Bi-weekly sync-up with clients to increase adoption.
- Conduct on-site Quarterly Business Reviews with all clients
- Utilize your creativity to refine and innovate processes to improve Customer Success
- Leverage your sales skills to reinforce the value proposition of Birdeye
- Be the point of escalation for clients and salespeople to ensure client satisfaction
- Develop methods for managing customer satisfaction
- Leverage research and understand of our client s industries to create tailor-made solutions
- Handle some financial and billing issues for Birdeye s clients
- Additional assigned projects as assigned
requirements
- You have 3-5 years in SaaS sales and support, account management, customer success
- Ability to travel up to 50% of the time for client meetings.
- Proven ability in organization, project management, time management, and communication skills
- Ability to stay calm and manage clients even under adverse conditions
- Winning back clients excites you
- A customer advocate capable of understanding the client s point of view
- Ability to understand new features and train clients accordingly
- You ve got a Technical, Product/Project Manager background and have experience troubleshooting software
- You have strong relationship management skills
- Successfully worked with clients through high touch implementations
- Organization is your wheelhouse and you know how to track data, especially with SalesForce or other CRMs
- You thrive in a multitasking environment and can adjust priorities on-the-fly
- Planning and documenting is your forte. Nothing falls through the cracks with you
- You have strong reporting skills
- You can empathize with our customers like to teach people about technology
- Picking up the phone and tackling issues is your norm
Why You ll Join Us
Employment Type: Full Time, Permanent
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Referral
70%
15%
15% candidates got the interview through other sources.
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What Customer Success Manager at Birdeye are saying
Rating based on 6 Customer Success Manager
reviews
Anonymous · Customer Success
in Gurgaon/Gurugram
Likes
Nothing..feeling better after i quit
Dislikes
You can find the most incapable and Worst leaders(can't even call them that..may be managers) of India Moksh and Bembey. Corrupt politicians bringing there poor domestic experience to the table,spoiling the entire deco. How could someone hire such people...even they should be sacked. These guys are a smiley with a knife..
Read 6 reviewsCustomer Success Manager salary at Birdeye
reported by
24
employees
with 3-10
years exp.
₹8.1
L/yr - ₹18
L/yr
9%
more
than the average Customer Success Manager Salary in India
View more details
What Birdeye employees are saying about work life
based on 97 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
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